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Reviews — 8
Terrible front desk staff who wasn’t listening to the customer and kept repeating herself with impatience. It seems she doesn’t understand the rules of how to make up for missed sessions, which are not assigning a specific instructor for it. It’s not a complicated system so it implies the incompetence. I do not recommend this place!
This establishment should be reported to the BBB for their inability to honor the tokens they hand out for missing sessions due to no fault of the customer. Scheduling is poorly managed and their system constantly fails to notify parents when class is canceled. I suggest Life Time corporate take a close look at their swim school business before it affects their gyms. Disappointing to say the least.
You will not receive credit or refund for classes the swim school cancels (lack of instructors, broken heaters, unsafe electrical, weather, etc). You will receive tokens that you cannot use, and that expire quickly; it’s a nightmare system. Because of their staffing issues, your child will lose progress while waiting for spots to open in other classes. They will also charge you full monthly amounts if you are on autopay, even if you’re not currently taking classes. Monitor your credit card statements!
The day I enrolled, hearing having flood or other issues in a pool. keep getting tokens without our failure. and on August 6th, 2023 when we were there for swim lesson, instructed told come out of the pool, since either someone threw up or pooped in a pool, so disgusting. in my life I have never experienced such gross accident. I'm wondering why any family bring either sick kids or not fully trained kids to swim school ??? when it's come to hygiene, it is not acceptable. Today, again we need to for swim lesson I m having so bad anxiety so enter that building. it seems very poorly handled & managed.
LT Swim Maple Grove is poorly managed, please avoid the facility. They keep issuing makeup tokens regularly for reasons like pool not safe, class cancelled, overflow not working and what not. I have been accumulating makeup tokens for past 3 years and nobody ever told me that they expire. I lost 2 years worth of makeup tokens. Moreover, the makeup classes are never communicated and every time I asked they kept telling me that nothing is available. Please avoid this facility, you are better off not losing money due to poor communication, billing issues, trainer unavailability, pool issues etc.
Their makeup swim token process is an absolute joke and total nightmare. We have so many make up tokens to use but I cannot get my child signed up due to their ridiculous process. Sign up window “opens” at 9am but only for “some people” so good luck getting into a class! Oh and good luck trying to get ahold of someone that works here. They don’t care! Beyond done trying to make it work here, going back to FOSS.
My frustration with LT Swim continues to grow. One of my kids finally started swimming again after her class was paused for staffing issues. She finished that level and now we’re on long waitlists trying to get into the next level. One thing that originally sold us on LT was the fact that they issue make up tokens if you miss a class, which can be used for swim clinics and private lessons. Don’t bother, the clinics and private lessons fill up less than 1 minute after registration opens.
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