Macquarie University Sport and Aquatic Centre

Very slow progress for young children’s classes, weeks and weeks of the same thing with little progression in techniques and very little challenge for the children, feels like they are stuck at a level for very long. One would expect kids to come here and learn swimming but really it feels like 30minutes of childcare in the water.

I work out here every day. Friendly staff. All the equipment you need. Gets pretty busy after 0630, especially on a Monday (OMG.) Likewise after 1700 (don't bother.) If you can go early, late, or in the middle of the day, no worries.

This place is perfect for kids' swim lessons. Although the progress may have seemed slow at the beginning, it actually helped the kids build a solid foundation in swimming skills. It will help them to make much faster progess in later stages of learning, this is what my kid is experiencing now after 1.5 years with Macquarie University Aquatic Centre.

Yesterday, I brought my child to the gymnastics class at MQ University Sports Center, and it was quite chaotic and packed. The place was filled with students of various levels, yet there were only three instructors present. Soon enough, I noticed a shortage of instructors for the Fire Yellow and Fire Red levels. With over twenty students combined in these two classes, they were left with just one instructor after the warm-up.

Consequently, they could only engage in some sit-ups and group games together. It wasn't until half an hour later that another instructor rushed in, and only then did the children finally get to start their lessons separately.

Experiencing such a situation was quite unprofessional. I hope that the center can improve its planning and organization, and hold themselves to the same standards they expect from us regarding attendance rules and class schedules.

Furthermore, the gym was overcrowded with students during the class, which was concerning for the quality of instruction. The center needs to address these issues to ensure a better experience for all participants. Additionally, the frequency of assessments was too high. Before students had practiced enough, they were being assessed again. This often resulted in no one moving up to the next level. Each assessment seemed to mean that the entire class was not receiving instruction during that session, which impacted the overall quality of the lessons.

The customer service is extremely poor and the young staff clearly need more training. I recently needed to update my billing details and did so before the billing cycle and was assured this would be updated. Then 2 days later I receive an email saying your direct debit failed and you will incur a $7.50 fee! I tried calling no answer so left a voicemail and followed that up with an email and still have received no response. Even when going in there last Friday the guy on the desk couldn’t help me and told me you will just have to wait that other guy who processed the update is back in…
The facilities and classes are great however the reception staff need a lot of improvement.

It’s an excellent sports centre, provides many very good sports programs for kids. I love this center. However, I’ve seen big boys in female change room quite a few times. I have asked the reception staff how could that happen, and they told me it’s actually allowed. I was literally shocked. There are two family change rooms, why can’t they use there? I hardly believe there would be any dad take their big girls to male’s change room to get changed. So why the moms don’t mind to take their sons? I feel very unsecured and worried for my daughter every time she takes showers in the change room. Hope this policy can be seriously reconsidered.

Excellent place for swimming. The indoor pool is a bit warm for me, but it works if you need to swim. There are guys around watching us which make you feel safe in case anything happens in the pool . The place is very friendly . I really recommend it .