Vancouver Airport Marriott Hotel

This hotel is not near the airport and there was no shuttle from the airport upon arrival at Vancouver Airport. We didn't get any notification about shuttle cancellation, only found out when another hotel shuttle driver told us after 30 minutes waiting. The front desk manager Amy Kim was unbelievably arrogant but the other staff were very kind and considerate. Overall service was impacted probably because of an ongoing worker strike. Feel bad for people working there. Stay away from this hotel until situation changes.

We spent a bit of time in Vancouver over the summer and were treated to a lovely room on the 17th floor with a patio/balcony on this last trip. The view from there was amazing..... Everything about this last trip was great, from the room itself, to the restaurant and the wonderful housekeeping service. The hotel is located in an area of Richmond, that had 2 malls nearby, restaurants, drug stores and coffee shops as well as good access to the train.

Very clean, super service and comfortable beds.

I was upgraded to a one bedroom suite with a small balcony.

Great coupons for breakfast complimentary... and a nice Marriott lounge with free hot snacks between 530-730. And a great restaurant on site.

Staff was very nice and helpful! They tried to get us a cheaper price in car parking at the airport. They also offered to call us a taxi to get to said airport. Unfortunately, the junior suite on the 18th floor had an inconvenient room design. The bathroom was sandwiched in between the bedroom and living room. The only way to get to the other room was via the bathroom. This meant that when someone was occupying the washroom, others were unable to pass through to the other room. In addition, the bathroom sliding doors were translucent, meaning that light passed through into the other rooms during the night, inconvenient for those sleeping. Also, the tv remote was near useless as it was quite impossible to change channels. The lodge hallways also had a bit of a musty smell. However, the aesthetics and view in our rooms were very nice. I was quite satisfied with the gym and pool. Overall I had a good experience here.

I recently stayed at this hotel and had a mixed experience. The rooms were clean and neatly organized, which was a definite plus. However, I encountered a significant issue on the last floor—the elevator noise was quite disruptive and made it difficult for me to sleep peacefully. Additionally, the design of the bathroom between the two beds and the divided section seemed a bit perplexing and didn't quite match my expectations. On the brighter side, the breakfast was simple but satisfying, filling up my tummy nicely.

Room was clean and comfortable. Desk staff were friendly and helpful. Bath towels were thin and crunchy. Buffet breakfast was pretty bad - the cooked options (bacon, egg, home fries) all had the texture of slightly warmed leather. Person next to me had something a la carte and it looked reasonable. Nothing else in the area open at breakfast time so that was my only option.

There was also a protest happening outside about the pay and conditions in a neighbouring hotel with the same owner. I fully support the protesters, but the amount of noise in my room on the 7th floor was unacceptable. I think my 80 year old house has better soundproofing.

Great location to both the airport and suburbs slightly north. Rooms are well maintained. They also upgraded loyal Marriott members which K really appreciate.

Staff is helpful and you can feel they really try to make you feel at home. However, during our stay it definitely felt understaffed. Any simple requests like more water bottles or toothpastes takes 20 mins each time.