Local Guides World
Upscale hotel offering Mediterranean dining, plus a gym, a rooftop bar & pool.
Photos — 88
Reviews — 8
One of the best hotels ever. Food is exquisite and the service is top notch. Mi from sales handled our wedding reception well and she was so easy to work with.
Andray was helpful with our luggage and assisted us so well during both check in and check out.
Andray was helpful with our luggage and assisted us so well during both check in and check out.
I love this hotel! First impression is from the wonderful staff, starting at the front door Andre welcomed us with a warm smile and upbeat disposition. The location is perfect is you are attending a concert just across the street at the Budweiser stadium…and last but not least, the rooms are very clean and modern. Great vibe overall including the bar at night with a great DJ and staff there again was terrific.
My friend recommend Hotel X. I am very happy we made the choice to stay here. we felt very welcome and the staff are professional and well trained. we had a beautiful view from our room. The location is perfect spot for concerts. Andray helped us with our luggage to the room. We were greeted with his charm and personality and felt welcome! highly recommend!!
We stayed at Hotel X and had a fabulous time! The service there is a exceptional. We enjoyed everything there. The view from the floor, the roof top bar. it’s at the right spot for event downtown. We met Andray the bellhop! He has such a great personality. The check in went smooth. Highly recommend Hotel X. Thanks to everyone!!
Great hotel with great views! Close to lots of attractions. Staff was very welcoming and friendly, especially Ruben. He was professional and provided a few tips on where to go in the city. He handled our luggage with care as well. Highly-recommended!
My friends and I are residents of Toronto and came to this hotel for a 1 night stay for the experience and a night out.
From the moment we got to the hotel our experience was horrible. Many things went wrong. One of our friends arrived later in the evening and we had left instructions at the front desk to provide a room key for her (we left a name as well). The front desk staff completely ignored our instructions and called the room disrupting our sleep as we were resting before our night out.
Part of the experience of this hotel is the rooftop. There is a 2 hour limit and we have to book our time slots. When we went up to the rooftop there were limited lounge chairs that were taken or "saved" by people and we were told at that point that it was first come first serve. We ended up sitting on hard chairs for 1.5 hours. Once we finally got to lounge chair we were asked to leave as our time was up. Good luck in finding a comfortable chair!!!
When we first entered our hotel room it was freezing. We turned the Air conditioning down a little bit. At this point, we tried to have a nap, but as stated above the front desk called the room and disrupted our sleep. We all got up and started getting ready for the evening. We noticed that it was getting warm in the room so we increased the air conditioning thinking it will kick in and the room will get cooler throughout the evening/night. Unfortunately, this did not happen. We went out and came back around 4am/5am and the room was still hot but at that time in the AM we just went to sleep as we were tired and didn't think to contact the front desk as we didn't think anything was wrong at that point, however, it was a horrible sleep and the room just kept getting hotter. Shortly after we called the front desk to let them know that we felt the AC was not working. They sent a maintenance guy and even he walked in saying it was really hot. The maintenance guy checked and confirmed that the AC was not working and in fact, there was a part missing or he didn't have the part they needed to fix the AC. When we called the front desk to let them know they kept hanging up the phone on us. We tried calling at least 5 times. Each time, they hung up. We went to speak to the staff at the front desk to ask for some reasonable compensation, but instead we were met with staff that was argumentative, unapologetic and unwilling to provide reasonable compensation.
One would think that spending over $600 a night at this hotel you would receive better service than what we got. All we got left with is being hot and bothered!!!
I highly DO NOT recommend staying at this hotel.
Kiran
From the moment we got to the hotel our experience was horrible. Many things went wrong. One of our friends arrived later in the evening and we had left instructions at the front desk to provide a room key for her (we left a name as well). The front desk staff completely ignored our instructions and called the room disrupting our sleep as we were resting before our night out.
Part of the experience of this hotel is the rooftop. There is a 2 hour limit and we have to book our time slots. When we went up to the rooftop there were limited lounge chairs that were taken or "saved" by people and we were told at that point that it was first come first serve. We ended up sitting on hard chairs for 1.5 hours. Once we finally got to lounge chair we were asked to leave as our time was up. Good luck in finding a comfortable chair!!!
When we first entered our hotel room it was freezing. We turned the Air conditioning down a little bit. At this point, we tried to have a nap, but as stated above the front desk called the room and disrupted our sleep. We all got up and started getting ready for the evening. We noticed that it was getting warm in the room so we increased the air conditioning thinking it will kick in and the room will get cooler throughout the evening/night. Unfortunately, this did not happen. We went out and came back around 4am/5am and the room was still hot but at that time in the AM we just went to sleep as we were tired and didn't think to contact the front desk as we didn't think anything was wrong at that point, however, it was a horrible sleep and the room just kept getting hotter. Shortly after we called the front desk to let them know that we felt the AC was not working. They sent a maintenance guy and even he walked in saying it was really hot. The maintenance guy checked and confirmed that the AC was not working and in fact, there was a part missing or he didn't have the part they needed to fix the AC. When we called the front desk to let them know they kept hanging up the phone on us. We tried calling at least 5 times. Each time, they hung up. We went to speak to the staff at the front desk to ask for some reasonable compensation, but instead we were met with staff that was argumentative, unapologetic and unwilling to provide reasonable compensation.
One would think that spending over $600 a night at this hotel you would receive better service than what we got. All we got left with is being hot and bothered!!!
I highly DO NOT recommend staying at this hotel.
Kiran
This is a lovely hotel. The biggest plus is the staff service and hospitality. We were immediately greeted and made to feel welcome. Andray is particular was so nice and helpful!
Only things to be aware of - it’s the exhibition area so it’s close to soccer stadium and event areas but you need to travel to downtown area. Feels a little off beaten path but beautiful lake view. Also as of this writing - gift shop is closed. FYI.
Only things to be aware of - it’s the exhibition area so it’s close to soccer stadium and event areas but you need to travel to downtown area. Feels a little off beaten path but beautiful lake view. Also as of this writing - gift shop is closed. FYI.
