Best Buy

A shell of what Best buy used to be. 90% empty open space, only the most expensive, highest margin brand name items.

And this is supposed to be the most comprehensive retail electronics store left in America... Yikes.

First time I've ever walked into a best buy where I wasn't greeted. I did have a few questions before I left and they were extremely informative and willing to help. However the lack of items I was looking for to build a PC was very lacking. For such a big store in a huge city it's not something I expected our tiny store with a 10th of the population had more to choose from. I still managed to get one item on my list so it wasn't a complete waste.

Great location. Great customer service. I ordered our new desktop computer online from this location. I was ready for pickup the same day. I picked it up the next day. I highly recommend this location

My laptop broke and I needed a new one. The store employee that helped me in the electronics department was great. Very knowledgeable and helpful. Patient with all my questions. I am happy with my purchase.

What a mess Best Buy. Literally the worst service experience in a lifetime. They're happy to sell you a "membership" to get better service, but I spoke with no fewer than 15 people (most overseas) and not once was I helped on the first try.

Geek squad hung up on me, didn't call me back, and then couldn't fix my issue.

Phone support sends you in store. Store sends you online. Online has you chat. All point fingers, nobody helps.

Today I waited 41 minutes to try and buy a computer warranty online (store said to call) only in the end to be sent back to the store.

I bought local to get better service. DON'T DO IT. Get it on Amazon.

Had us waiting 15 minutes then we ended up going inside , what’s the point of curbside lol?

Black Friday Deals are often not deals....let me explain....
We have probably shopped for the last time on Black Friday with Best Buy.
The TV we bought was faulty.
Went to customer service and showed them what the TV was doing, and the customer service person quickly said he knew what they was. He said to bring the TV we had just installed, but purchased on Black Friday, back along with of course legs remote etc.
He said he would hold the TV we would exchange for.
We disassembled and brought TV back and a different customer service rep tried to charge us like $300 difference.
We finally asked to speak to manager, who agreed to do an exchange for a downgraded TV.
The manager said they usually don't sell the model we had bought. Good to know, this place is like Fry's Electronics, which sold what seemed to be faulty or one offs or discontinued troubled models and then it was a run around to exchange as they didn't have the "special" anymore.
We were offered a refund, which of course would not have accomplished what we did and waited for during Black Friday mad rush.
Certainly recommend avoiding Black Friday specials at Best Buy as I believe the main attractions are old models, close outs, or ones offs.
Not what one would expect.
We hope we have a working TV, but it wasn't the one we wasted our time on for Black Friday mad house. The