Best Buy

Very confused on why you need an appointment for geek squad.?? I am currently writing this review at 11:48am, while waiting for my turn with an appointment scheduled for 10:40am. I got here early and there was a line and people who didn’t have an appointment got in front. Very upset with how my time is being managed

Been to this location many times over the years. I hadn’t been there in about a year and was a little thrown off by the new layout, the store seems to have gotten a facelift recently. But I like the new look, things were well organized and easy to get to. I definitely recommend this store, right in the heart of tax free shopping! A+

Great Best Buy store! It's clean and has a lot of different products like workout equipment and Legos! We have been to a lot of other locations and this one has the most unique products available in the store. And it's a plus that there's no sales tax! Definitely recommend this place.

Bitter Experience...!

I ordered a Samsung Z5 flip in this store almost 17 days prior as a pre-order buy. When I reached the store for pick-up, the pick staff told me that the product is pending for release (meaning no one knew), but to answer a question, she said that the phone isn't released (Aug, 11th is the official release date of the product).

But when I spoke to the supervisor, Shane, though he is quick in getting the information about the inventory and very helpful in addressing the issue but he even does not know what exactly pending for release means. (E.g., maybe a backend issue or product, maybe with flaws. "Maybe") further suggested us that if at all I wanted to get hands on the mobile, I have to forfeit the pre-release promo, which is the ultimate loss for me.

When things stood thus, we reached out to the customer care rep Priyanka of Bestbuy, explained the whole situation over the sms, and she informed us that even though she is not aware about the status or the meaning of pending for release. But finally, she suggested us to contact Shane, the supervisor who was like, as I explained earlier, that he does not know the exact reason to get the phone as on date i have to forfeit the promo offer and the customer representative is not able to do anything except to raise a complaint.

When I questioned him about the other products which I ordered 3 in number but only got one instead of three. When I questioned, they said it shows in the inventory but can not find them.

I have traveled 90 min to the store to get down on taxes (which we all do) and failed due to the lack of communication gap between them(customer representative and store supervisor), which made me suffer whole day.

Hope this review helps the staff both in store and representatives to work on communication gaps and help the customer in need.

If it wasn't for the nice and personable lady that checked me out, this likely would be a 3 star, maybe 2. I needed to purchase a small TV for the bedroom. Apparently the two people working in the TV department could not be bothered to offer any assistance or acknowledge my existence. It is not my job to ask you to do yours. I didn't find the TV my wife wanted but I did find one that she likes more. Finishing up with the positive, the checkout lady was the exact opposite of the store associates in the TV section. She was engaging. Asked all the questions, even made a joke or two, and made me feel like a welcomed customer.

Guy waited on me, was good. But they sold the last TV I bought online. They sent me text ready for pick up. Tv was not there so ended up with tv in picture

Carl was great. Very patient with laptop shopping. He price matched online pictures without any issues.. Drove from out of state to get tax free shopping