Local Guides World
Women's apparel chain focusing on fashionable office wear, casual separates, shoes & accessories.
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Reviews — 8
Horrible customer service, nasty attitude by this older woman that scanned my items for checkout.
I was asking about a discount that she forgot to enter into the register, being very polite, and she responded “Do you want it or not” completely ignoring my question. I had to ask her a second time, in which she asked to check the rack where I got the item from, walked away to check the sale, and begrudgingly applied the discount to my transaction. It’s almost like she didn’t want me to pay the lower price that was advertised, for some reason.
I hope she is ok. She was so glum I would’ve thought she attended a funeral prior to going to her job.
I was asking about a discount that she forgot to enter into the register, being very polite, and she responded “Do you want it or not” completely ignoring my question. I had to ask her a second time, in which she asked to check the rack where I got the item from, walked away to check the sale, and begrudgingly applied the discount to my transaction. It’s almost like she didn’t want me to pay the lower price that was advertised, for some reason.
I hope she is ok. She was so glum I would’ve thought she attended a funeral prior to going to her job.
The manager, Merill, was helpful with the entire visit.
I had an amazing experience with this store . The customer service, is exceptional, .
I was so pleased with the service
I received from Joan .
I was so pleased with the service
I received from Joan .
Elder miserable women cashiers..very rude and snarky. Profile you if you buy a lot.
Customer service is horrible. Employees leave you standing waiting to pay while they’re talking and looking at you clearly seeing you are waiting to pay for a product. Perhaps you also need a younger crew that can better assist and represent the store better. All the employees I ran into yesterday were just not happy to be there and were giving attitude to everyone. Will not shop at this store again.
They omit the details to get a sale in. The blonde woman that worked 2 Mondays ago during the PM shift was very friendly and helpful .... until I tried to return the pants because they don't fit. She offered to order them online for me since the store didn't have my size, but neglected to tell me they were final sale therefore wouldn't be able to return them. I would not have purchased them had I known I wouldn't be able to return them ... Was a fan of Ann Taylor but no longer am. Ann Taylor, train your employees to follow guiding principles, one of them being ethics. You should ALWAYS do the right thing even if you receive nothing in return; omitting this detail cost me $$$ and cost you a customer.
Rude rude rude!!! Cashier started arugeing with me she kept saying don't touch that please I was looking at a damn jeans from a manicon because I fell in loved with it and wanted to ask if they had any but when she was rude I left the store
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