Target

This is one of the worst targets I’ve ever been to Staff is uncouth everything is locked up I asked the girl Samaya with assistance to unlock the deodorant. She never came back then there were no one working the registers.

This is the type of store where you arrive with a list of four items, but they only have one of them and it is locked behind a cabinet with no one to unlock for you. Literally every time.

This Target has always been meh and keeps getting worse. If you can find an employee, they are friendly. But good luck finding one! If you do, they’re run ragged stocking a huge section that ought to be a team effort. Need to check out? You get to wait for one of two working self checkout kiosks. Want to buy deodorant? Too bad. A third of the merchandise is now locked up. Push a button for assistance, the signs say. I tried 3 times. I waited a few minutes. When I walked around the ONLY staff in that half of the store were the pharmacy team. The only other staff on the floor were restocking or installing a new security camera. There is such a thing as TOO much security when you don’t bother staffing up enough to help customers buy things! I think Target knows they can phone it in because this is a useful location but it’s been underwhelming for years.

used to love this store but the shoplifting by others has negatively impacted the experience of paying customers. i often look online to check if an item is in stock and the last few times i’ve gone, my items are not there (presumably shoplifted). also, many other items are locked (including socks and underwear) up so i’m not sure how convenient it is to actually shop here when you have to find someone with a key. i know the workers are trying their best and i’ve never had a bad experience with them but i primarily use this store now to return shipped items because i cannot walk to pick them up when i need them.

Not a full flagship location, there's limited groceries, clothing, household goods along with a pharmacy. There are occasions the prices are inaccurate versus what's advertised online and all the staff I've encountered for assistance, demeanor is as if they don't want to work there. Like asking questions is an inconvenience, definitely not customer service oriented.

Surprisingly satisfying Target despite its small size. I found all 11 out of 12 items I was looking for. I've gone to bigger Target locations that didn't have most of what I was looking for. The queue was long towards closing time, but staff were quick to increase the number of cashiers.

The following occurred around 2:30 p.m. on Saturday, Oct. 1, 2022 when I went to the Georgia Avenue mini Target to pick up an order that my wife placed online:

[After waiting in a long line, I approached the clerk, a surly young woman. She does not make eye contact or say anything.]
Me: Hi, I am picking up an online order.
[The clerk looks around as if miffed by my purpose, but says nothing. She notices that I am holding a bottle of shampoo.]
Clerk: You want to pay for that?
Me: Sure, but can you please get my online order?
[Visibly agitated, the clerk mumbles something and looks around. It seems as though she needs a small tablet that another clerk is using, but does not explain anything to me. It also seems she is having a bad day, and, of course, I cannot possibly guess the cause of her agitation, so I remain patient.]
Clerk: You want to pay for that?
Me: Sure.
Clerk: $6.33. [I tap my card.]
Clerk: You want a bag?
Me: I was just going to put it in the bag with my online order.
[Visibly agitated by my renewed request, the clerk walks away and says something to the other clerk, who hands her the tablet.]
Clerk: Name?
Me: [I say my name and spell it because it is unusual].
Clerk: Huh?
Me: [I repeat the spelling. She walks off without saying anything. The clerk returns with two bags, one of them I assume is for someone else because my wife ordered only a set of washcloths and two pharmacy products.]
Clerk: Excuse me. [Rudely, to another customer in line.]
Me: [Looking in the larger bag the clerk extends toward me, which contains several gray bath towels:] These are supposed to be washcloths.
Clerk: No, they're not.
Me: Ok. [Questioning myself for about 2 seconds.]
Clerk: [To another clerk:] I'm going on break.

At his point, I looked back and saw the long line for the online order pickup desk. Rather than get in that line to await another clerk to make an exchange, I decided to just keep the bath towels and purchase the $2.50/each washcloths from self-checkout. However, when I went to the shelves, it looked like Hurricane Ian blew through and I cannot find the washcloths that the website says are in stock. I texted this story to my wife. She laughed and pointed out that we got bath towels for $2.50 a piece.

Honestly, I am not even mad, but just stunned that a business can be operated in such a manner. I'll be back because I don't want to have to drive to the full Target in Wheaton, but I doubt I'll ever use the online ordering function again.

Photo: These are not $2.50 washcloths, but $9 bath towels. Confused dog for scale.