Ridgacre House Surgery

I have been with Ridgeacre for 6 years and have recently relocated out of the city and left. But they deserve a 5 star review from me. I know practices are under pressure but they have always been great at getting me in for appointments or atleast offering a phone call. They've also been great throughout my pregnancy and with my little boy. The doctors listen and follow up. I'm really sad to leave this practice and I would definitely recommend them .

Unfortunately this is the worst GP surgery I have ever been registered with.
Since COVID, they have introduced a new appointment system designed to cut phone queueing and presumably make appointments more accessible, or based on priority.
The problem with this is that you have to wait up to 2 working days for your appointment request to be acknowledged, and even then it is almost impossible to get an appointment.
They expect you to wait 2 weeks for even so much as a telephone appointment. It is just not good enough.
A friend of mine has received alarming blood test results, and is being told that nobody is available to call her to discuss this for the next 2 weeks.

Please follow your patients best interests and return to same day appointments. I’m sure that people would rather wait in a long phone queue to be seen the same day rather than have to wait two weeks and use an online service. Who is deciding what should be prioritised based on the details disclosed in the appointment requests?

Thankfully I switched GP, and would advise anyone else to do the same.

The best Gp practice, many thanks to all the staff , especially to Dr James Gooding ,he is absolutely amazing, many thanks to the nurses especially Val which is very professional,proactive and well trained . i wish to have more professional people like you in this country.

Try to get an appointment! I dare you. Impossible. I feel as though they are deliberately making it as difficult as possible. Used to be straightforward through the app, then that stopped, now triage, who is reading the info you send? How safe is it? Since covid the surgery is typical of the contempt patients seem to.be held in by the NHS

I had occasion to use the new triage system again today; even better than the first time I used it. I was phoned back within half an hour of posting my message, and was given the option of face to face or phone call; I selected the latter. The doctor phoned after a couple of hours, we discussed my symptoms, and he confirmed my suspicion that it was a flu virus, almost certainly one that developed too late to be included in the vaccination. A fantastic service, and I am 73 so not a youngster addicted to my mobile! Easy to use, you have time to think about the symptoms and include them all, and it must make life easier for the doctors.

I have been with this GP for about 3 years. Always get back to me very quickly. Using the online system is very quick and I get a response the same day. They swiftly arranged scans and referral to secondary care. Would recommend to friends and family.

Dr Martins, Dr Syed and Dr Beech have all been fantastic when I've seen them. Reception staff are always very helpful over the phone or in person.
The waiting areas are always clean and tidy. Thankyou to everyone involved at Ridgacre Quinton