Local Guides World
Chain retailer offering new & used video games, plus consoles, controllers & related gear.
7264 Guilford Dr, Frederick, MD 21704, United States

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Reviews — 8

tammy higgins
at 2024 Sep 04
tammy higgins
at 2024 Sep 04
They're always very helpful.
Bill Varas
at 2024 Aug 26
Bill Varas
at 2024 Aug 26
Excellent store!!! Well stocked. The staff is very courteous and the customer needs oriented!
Sebastian Contreras
at 2024 Jul 07
Sebastian Contreras
at 2024 Jul 07
Me and my friend came to store gave us look asking look at anime figure after left what wanted get
Joseph Wolfe
at 2024 Apr 02
Joseph Wolfe
at 2024 Apr 02
Kenny was super awesome. I’ve been looking for a specific game for nostalgia purposes and he had it and hooked me up. Overall super great guy to talk to. Super friendly, helpful, understanding, and more.

The other lady working with him on the other hand either needs to take a day off or maybe watch her tone closer. I was asking Kenny if a PlayStation 4 controller would work with a PS3. It just popped in my head, I was already in the store so I figured I’d ask in case I needed to buy a 3 controller. He asked her to which she said “no? I don’t know? Look it up on Google” talking to me in a rather rude tone. Just really rubbed me the wrong way. It’s one thing to not know, I definitely didn’t expect them to know everything. But I don’t know would have sufficed or at least tell me to look it up with a better tone.

Kenny again stepped in and kept it light and friendly, he looked it up for me and helped clarify. Dude deserves a raise for working with that attitude. Seriously enjoys his job.
Whitnee Cinsoete
at 2023 Dec 18
Whitnee Cinsoete
at 2023 Dec 18
My fiancé and I came to pick up an online order. Upon entry, the smell of the store was not pleasant. The woman behind the counter (dark hair) was not pleasant either. She did not greet him. He had to ask her to help him even though she was clearly standing at a register, and made eye contact. After he asked for her help, her reply was, “Yeah, wassup”. She asks for the last four of the order number (I thought this was weird because who really knows an order number off top). He provided the order number and she called out a different name. He informed her he ordered it online and she saw that he just ordered it online and nonchalantly said, “You gon have to wait for that” (even though the games were behind the register and there were no other customers in line). I walked away because I could not believe she would speak to a customer as if we walked into her home. We received what we ordered but in-store pick up is an option we will skip to avoid the unpleasant interaction.
joshua brandenburg
at 2023 Oct 15
joshua brandenburg
at 2023 Oct 15
The employe Jon was a great dude and should honestly be promoted he was such a friendly person and honestly is the only guy I have seen that goes out of his way to help people when they need it.And he explains .In really good detail how the membership works will come again
Liz Bowen
at 2022 Sep 18
Liz Bowen
at 2022 Sep 18
Supposed to be open at 11am and waited till 11:15am. Doors still locked. No one inside... looking at other reviews, not the first time this has happened. Call ahead and don't make a trip into town for nothing.

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