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Reviews — 8
Awful experience. Our sink broke MORE THAN 10 TIMES, and was NEVER functional again after the first break, let alone replaced. Our “brand new refurbished” unit had every single cabinet - kitchen, bathroom, closets - made of poorly constructed, low quality wood, which regularly broke down with normal usage. Most of our cabinet doors broke off. Our washing machine broke (stopped draining) twice. Multiple doors became dysfunctional only days into the lease. Our bathroom door was poorly misaligned and needed to be slammed to be shut. There is not guaranteed parking, and you’ll have to park far away if you work any regular job. We had ant and flea infestations that management never addressed as well. Please rent elsewhere. Greystar manages good properties, this is not one of them. The people working the front desk are kind enough, but the property truly is an awful place to live.
I have lived here for about 5 years and I do not plan on leaving anytime soon. The property is beautiful and the people here are so nice. I have never had any issues with my neighbors or management. The ladies in the office are so amazing. They have worked with me and helped me so much while I have been here. By far the best complex I have lived in
The Alden has bent over backwards to please me and to satisfy what I needed. I didn't have to go through the pain of filling out multiple applications, just to get the run around.
Gigi and Katie cared for me greatly, and offered astounding support throughout my move and during my stay. I'm very happy to live here, I recommend it to anyone that's looking for a peaceful environment
Gigi and Katie cared for me greatly, and offered astounding support throughout my move and during my stay. I'm very happy to live here, I recommend it to anyone that's looking for a peaceful environment
I enjoy living here. Katie in the office is very friendly and professional. Quiet place to live and maintenance does their best to fix anything that goes wrong in a timely fashion. Just wish they would communicate when they are done. My only real complaint is that if you have more than one car because the visitor spots are sometimes occupied for a week or longer by one car.
The alden's been my home for a couple years and my family and I couldn’t be happier with our decision. The team here is incredibly efficient and attentive. Whenever I’ve had an issue, the office responds immediately. Not only do they address problems quickly, but the quality of their work is top-notch. They don’t just slap a band-aid on the issue; they ensure it’s fixed correctly. They also take the time to explain what they’re doing and answer any questions I have. Overall, the service at the alden goes above and beyond to create a comfortable living environment. If you’re looking for a place, I highly recommend this complex!
We have lived here for only 5 months now and have had more issues than I can count with this apartment complex.
Communication with management is extremely difficult and stressful to say the least. They rarely answer the phones, they rarely return calls, and maintenance requests go unfulfilled for long periods of time. There is almost always a mountain of trash overflowing from the compactor. Each month we are charged a fee for a "valet trash service", yet there is still trash littered around the compactor, spilling out onto the pavement. They insist we leave our trash outside of our apartment for pick up, but this coupled with the negligent care of the trash compactor has resulted in a rodent issue (which they also have taken their time to handle). We have a 9 month old baby who is crawling around now and all they have done to remedy the rat situation was shove steel wool in the holes they chewed to get in, and lay out rat traps which put our baby as well as our dog in danger. The fact that we are charged a trash service fee as well as a pest prevention fee each month only to be met with overflowing trash and rodents is overwhelmingly disappointing. A few of our appliances weren't in good working condition when we moved in. Also, the washing machine was filthy because they had allowed another tenant to use the vacant apartment to do their laundry and hadn't cleaned it out before we moved in. They also failed to get the key back from the tenant before renting the unit to us, so l, a pregnant woman, home alone with my baby while my partner was at work, was shocked when a stranger attempted to enter our apartment. When I expressed my concern with management, I was told “she wasn’t going to hurt you, we give background checks to all residents” and that they changed the locks so her key wouldn’t have worked anyways. As if that provided me with any sort of reassurance or relief. Do yourself a favor and explore all of your options before settling on the Alden.
Communication with management is extremely difficult and stressful to say the least. They rarely answer the phones, they rarely return calls, and maintenance requests go unfulfilled for long periods of time. There is almost always a mountain of trash overflowing from the compactor. Each month we are charged a fee for a "valet trash service", yet there is still trash littered around the compactor, spilling out onto the pavement. They insist we leave our trash outside of our apartment for pick up, but this coupled with the negligent care of the trash compactor has resulted in a rodent issue (which they also have taken their time to handle). We have a 9 month old baby who is crawling around now and all they have done to remedy the rat situation was shove steel wool in the holes they chewed to get in, and lay out rat traps which put our baby as well as our dog in danger. The fact that we are charged a trash service fee as well as a pest prevention fee each month only to be met with overflowing trash and rodents is overwhelmingly disappointing. A few of our appliances weren't in good working condition when we moved in. Also, the washing machine was filthy because they had allowed another tenant to use the vacant apartment to do their laundry and hadn't cleaned it out before we moved in. They also failed to get the key back from the tenant before renting the unit to us, so l, a pregnant woman, home alone with my baby while my partner was at work, was shocked when a stranger attempted to enter our apartment. When I expressed my concern with management, I was told “she wasn’t going to hurt you, we give background checks to all residents” and that they changed the locks so her key wouldn’t have worked anyways. As if that provided me with any sort of reassurance or relief. Do yourself a favor and explore all of your options before settling on the Alden.
Communication between the office during my stay was difficult to say the least. During my stay here I encountered a few problems.
I was not informed the proper procedure to receive packages and then was met with hostility when I inquired at the office. And it took a few visits before I was given all the correct information.
I visited the office with questions about what I needed and proper move out procedure told I would get an email and never got one.
The last thing for me that was upsetting is that I submitted a service request through the residential portal for a broken dishwasher and it took 2 months with the office never reaching out with any information on next steps; I got an automated message that they received my request which is fine but it wasn’t fixed until the last day of my lease.
Overall the thing that was the most frustrating with my stay was the communication and if you care about that with your home I would recommend seeking all options before making a decision.
I was not informed the proper procedure to receive packages and then was met with hostility when I inquired at the office. And it took a few visits before I was given all the correct information.
I visited the office with questions about what I needed and proper move out procedure told I would get an email and never got one.
The last thing for me that was upsetting is that I submitted a service request through the residential portal for a broken dishwasher and it took 2 months with the office never reaching out with any information on next steps; I got an automated message that they received my request which is fine but it wasn’t fixed until the last day of my lease.
Overall the thing that was the most frustrating with my stay was the communication and if you care about that with your home I would recommend seeking all options before making a decision.
