Trampoline Park and Ninja Action Zone, Gold Coast

I joined a group crass.
All staffs were kindly and thoughtful.
And team members from children to adult were also very welcome me who can't speak English well!!
The coach taught me right techniques politely.
I was very happy to join this class!!

If I could give them -5 stars I would, simply on the negative experience from the owners. They were rude and aggressive towards me when my 8 year old accidentally spilt a drink in the hall. I cleaned it up the best I could but the woman started shouting at me that they have called security and I have to pay a cleaning fee. When I tried talking with her husband she kept shouting angrily at me, I asked that he ask her to stop as it was upsetting me (I actually had a lot of personal stuff going on and didn't need this). He wouldn't listen, as he was upset that my friend I was with had asked for an extra coffee voucher (?!) and said we have to leave, even though we had paid for 2 hours and only been there for 30 mins. He then lied to the security, saying that we had removed the children, thus forfeiting their play time, but they in fact let the children out of the gates. The spilt drink actually occurred AFTER they did not restrict the kids from leaving the gated area, like they assured us they would, and the kids came to us in the hallway while drinking our coffee. I would not feel safe leaving my children in their care, as kids should not be let out unsupervised.
There was no need to carry on in such an angry and aggressive manner in which they did, accidents happen. This was done in front of my children and other people's children and their parents. It was very unnecessary and disgusting behaviour. They refused to provide a refund and only after wasting 30 mins with Cente Management did they agree to let the kids have the final hour of play, so we did not get what we paid for.
All of this on my sons birthday!
They should be ashamed of themselves.
If you are going to run a business you need customer service skills.

Hands down the most friendly gym I've been to! All the Coaches are extremely helpful and knowledgeable, members are also super nice and friendly to one another. Good vibes all round.

I am only giving one star because there is no option for zero stars. At our first trial the blonde reception lady was really rude and asked my child to leave, he was not brave enough to join the class yet. They would not give a refund of the advanced trial classes i had already booked and paid for.
Dont waste your money on this place!

I cannot thank Christine enough for her help today with my granddaughters. You were so patient and very helpful. My eldest granddaughter was so determine to make it to the top and you encouraged and guided her all the way. My second eldest granddaughter was very apprehensive but you also encouraged her and finally got her on to a trampoline. Great place and we will be back for sure. Thanks again for a great few hours.🙏

Always had drama around billing and kept getting over charged. They tend to want to have kids that are going to be good gymnasts - so not super inclusive - even though gymnastics can be really beneficial for all kids. Good facilities though and the coaches seemed to know a lot.

Location wasn't ideal so not the gym we chose to attend. They muddled up trial dates, human error so not that big of a deal. I liked that there was floor seating, our current gym does not offer this. The staff were welcoming but seemed overwhelmed with the volume of people at the time.