Local Guides World
Menswear designer & retail chain featuring tailored apparel, from suits to casualwear & accessories.
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Reviews — 8
NOBODY HAS RESPONDED MY MESSAGE FOR CUSTOMER SERVICE SUPPORT...I HAVE AN MISSING ITEM ON MY RECEIVED ORDER FROM ONLINE!!! SINCE 9AM UPTO THE WHOLE DAY IVE BEEN MESSAGING NO ONE HAS RESPONDED AND IM REALLY DISAPPOINTED ABOUT THIS...
We have shopped here several times recently and got some good deals. There are helpful staff and always walked out with what we came in for. Thank you!
Excellent customer service from Tania. Thank you. Neat. Organised and clean. Great job here! I will definitely be back with my brothers and fiancé
Store has changed. Use to have really cute employees. Maybe i went on wrong day. I also use to be able to get slacks and nice shirts. Guess its just there for advertisement purposes
I love the Perry Ellis brand. In this father's day weekend the store has affordable prices. The costumer service is ok. Not plenty shoe styles I hope it will improves.
Quality is good, come back here often because of quality and fitting.
But giving 3 Star as the sales staffs doesn’t attend at all.
I myself found out my shoes size and took it for billing,no sales staff attended
But giving 3 Star as the sales staffs doesn’t attend at all.
I myself found out my shoes size and took it for billing,no sales staff attended
Came here to return an online order. I tried to return online, but the returns website was broken.
The store employee told me that they needed the original packing slip to return an order. My order was shipped in two boxes, and one of the boxes didn't have a packing slip, so those items weren't on there. I asked why the email receipt wasn't sufficient and was told that it's store policy. I asked whether that policy is in writing somewhere, as the website certainly doesn't say anything about it. He pointed to the written policy which also doesn't say anything about packing slips.
So I called the corporate number, and they were surprised by the policy too. They told me that the store has the right to set policies and refuse returns (really?), but to ask for the manager and get his name. When I did that, the story changed and they decided to process the return with just the email receipt.
Why did I have to spent 40 minutes and twist their arm to do a simple return? I couldn't tell you.
The store employee told me that they needed the original packing slip to return an order. My order was shipped in two boxes, and one of the boxes didn't have a packing slip, so those items weren't on there. I asked why the email receipt wasn't sufficient and was told that it's store policy. I asked whether that policy is in writing somewhere, as the website certainly doesn't say anything about it. He pointed to the written policy which also doesn't say anything about packing slips.
So I called the corporate number, and they were surprised by the policy too. They told me that the store has the right to set policies and refuse returns (really?), but to ask for the manager and get his name. When I did that, the story changed and they decided to process the return with just the email receipt.
Why did I have to spent 40 minutes and twist their arm to do a simple return? I couldn't tell you.
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