Ballater Surgery

The practice is OK but their nurse has kissed my baby when she’s gone in for her immunisations.. This is entirely inappropriate and if you want to kiss our baby the least you should do is ask first!! Not okay.

This is the 2nd time I have booked an appointment for my child only to be told when I call up on the day or arrive it’s not something they can do. The office manager and reception staff should know a list of services the nurse offers to avoid waiting proper time.

Furthermore the nurse was meant to call me during my allotted appointment time and has not. This was not the opportunity to afford yourself a break. This is still an appointment time

One of the The lady receptionists is rude and speaks down to people. I have also been on the reception when she spoke to another patient over the phone in such an awful tone. Her tone is incredibly condescending. You know what they say- people who think they have power treat you like dirt on their shoe, but the doctors who actually do the work of seeing the patients are quite nice.
It might be hard to find dedicated doctors and nurses, but receptionists are everywhere! My 17 yo worked as a receptionist in an Asset Management firm in Mayfair this past summer and she didn’t even have the training but she did so well that clients got her gifts when she had to go back to school after the summer for her A-levels.
This particular receptionist is a nightmare and my anxiety hits the roof whenever I have to speak to her. She shouldn’t be in a position to speak to people who are in pain, or sick and anxious. She has no empathy, no level of compassion and lacks simple courtesy. Her condescending tone is a different issue. I will be taking it further than the GP surgery next time I have to go through the ordeal of speaking to her.

Unbelievable been told a fractured spine not urgent can’t get a doctors appointment for my other half even though he has just been told he has fracture lower back as he is not classed as urgent!! He can’t walk and is in so much pain expected some sort of care from his gp wonder what does actually class as urgent these days?!?

I can't believe I actually have a functioning GP

For perspective I have a selection of things wrong with me and while none are particularly serious, they can all play into each other and makes things worse.

This GP has always taken me seriously and listened to my concerns, which is always a worry especially where I'm quite young.

Most importantly for me though, I'm trans and I was very worried about going to my GP for a referral, but they handled it very professionally and sent off a referral to a GIC in no time at all with no need for pressure on my end, which seems to be quite uncommon.

I also have gone for mental health assessments for learning disabilities which have once again been taken seriously and not just brushed off.

Also, with the GP alliance I'm able to get blood tests same day!! I've also managed to get acute antibiotics same day when I've needed them which was practically impossible at my old GP, and my regular medications get approved in a day or less every time.

I feel like they're the one last good GP out there, I appreciate all the staff working there and I hope to never leave their catchment area!

Had cystitis on and offer for year. In end sent sample came back severe urine infection. Nothing from doctors. Week later 40 temperature. Ambulance called in hospital a week on intravino
us anti biotic. My husband broke his back on holiday in Scotland. No follow up. Vets would have been better.

This is the second time I met Becky in the surgery. My conclusion is Becky is impressively helpful, incredibly professional, astonishingly informative and she went the extra mile to assist me. She has such a positive and friendly demeanor. My husband and I wish there are more of Becky around to attend to our needs. She is the shining example for anyone to aspire to. She is a great asset to Ballater Surgery.