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Reviews — 8
I got the pleasure of working with Dennise at the Chanel Counter and I have never felt more comfortable and satisfied with a shopping experience. I have a variety of skin concerns and she was able to carefully listen to my needs and help me find exactly what best suited me. I feel so confident with my new skin routine. I look forward to working with her in the future! Thank you, Dennise!
I bought 3 separate pairs of the same shoes for my wedding and each pair was clearly used. They can't replace them in time before I leave for it and are telling me they can't compensate me for getting a damaged item. The most recent pair was missing the shoe bag, the shoes were significantly creased and scuffs on the left toe. Thought I could count on Nordstrom to stand behind their brand and I've never been more disappointed with a purchase in my life. Was excited to have unnecessarily nice shoes for our special day and now I will either have to completely pivot to other shoes or wear used shoes that cost me almost $1,000. Needless to say I will not be shopping at Nordstrom moving forward.
The Nordstrom suit department is fantastic. The customer service was superb. Aygul was amazing to work with and provided excellent recommendations.
My partner and I had the ABSOLUTE joy of working with Aygul in the suit department. Aygul answered all of our questions, provided incredibly helpful suggestions, and made sure we were taken care of for an upcoming wedding. I HIGHLY recommend scheduling an appointment with Aygul. She was amazing and really made our time an enjoyable experience. We were nervous when we first arrived because my partner had never gone through the process of finding a suit and altering to his exact needs. Aygul walked us through the entire experience with kindness, expertise, and consideration. My partner left the experience feeling confident, excited, and valued. Thank you Aygul!!
I was just at the Nordstrom Kenwood location, and I was assisted by the Chanel counter manager, Dennise. I had such a pleasant experience with her, she help me find all the products I was looking for and informed me how to use them. Will definitely go back with her to help me with future purchases!
The worst customer service. I was just there. I fell in love with a 14 kt necklace that I really wanted to buy. I travelled a few hours just to come to this location because when I live there is not a Nordstrom. The lady said “I can’t sell it to you”. Reason why? Supposedly because some sort of anniversary dale which I don’t care about. I wanted the necklace at a regular sale price. The lady then proceeded to ask me if I was from another country which that didn’t have anything to do with the purpose of my visit. This was very offensive. I don’t understand why they have things on display that a person can’t even purchase. I will never visit any of the Nordstrom stores again.
What has happened to the famous customer service that you supposedly find at Nordstrom? The only employee I saw was working a cash register, as if it was a Sears or something. Nobody anywhere near the Men's cologne. Nobody in Men's area period. Sparse selection. Prices still quite high. But I would prefer J. Crew or Proper Cloth (custom sewn clothing) to paying so much for the bland, pale offerings I saw. Light blue shirts. There's a fashion trend. Well, anyway, I walked in, walked around, tried three different colognes, looked at all the casual shirts, walked through the suit/sport coat area.... Nobody home.
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