Holiday Inn Express Toronto Downtown

Beds were very comfy and sheets were soft. Room was small but for the price, it was definitely worth it! Location isn’t the most ideal but I had a great stay nonetheless - would definitely come back again :)

The rooms were nice and clean. The breakfast was amazing . That I would give a 5 star. Now for the negative. The front desk staff was very rude, ignorant and not very accommodating . My sister and her husband have been staying there for the last 3 weeks as their daughter is on life support at St. Michael's hospital. They were given the compassionate rate for the room, but that's the only compassion they received. I stayed with her for 4 days and witnessed this less then professional treatment first hand. Everytime they go to rebook the room for another week they were treated very poorly. They felt they received this treatment because they were paying less for the room and felt staff wanted to rent it out for more. As of this Friday they were told they cannot extend their stay any longer and were forced to book a week at another hotel that is much more expensive. Believe me they would rather not have to stay at any hotel, but they want to be by their daughters side. I find a little compassion goes along way. The front desk staff should try this.

5-star service for they let us checked in early in the morning, so we didn’t need to take our luggage with us and parked our rental car in hotel garage while we visited downtown. Room is small due to downtown land space but enough for a 4-members family. Two QUEEN beds is rare for downtown hotels. Most of others have only 2-double beds or King with sofa option. Price is affordable includes free breakfast(with hot food). Location is convenient, within walking distance to Downtown area, university and ROM. The only small issue for us was the water pressure in shower could be improved.

The room was small, but very comfortable. The shower had decent water pressure and was nice and hot. The staff was very friendly and attentive Ron in particular made sure I was happy with my accomodations, which I was. I wasn't able to enjoy much of the amenities of the hotel outside of my room due to being there for work and having to get up quite early. But the location is amazing. You are in walking distance to amazing bars and restaurants and shops. Right across the street from a quaint little park couldn't as for better. I would absolutely stay here again.