Local Guides World
14140 Midway Rd, Dallas, TX 75244, United States

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Reviews — 8

Herman Potter
at 2024 Jan 31
Herman Potter
at 2024 Jan 31
What appeared to be a challenge facing us due the unexpected loss of our private insurance and facing the unknown in how to do Medicare, we watched a video from Medicare Hero. Right after we viewed the video, we called and got contacted by Brooke. WOW. She took us step by step thru the process explaining the differences between ALL the different plans and what she considered based on our past private insurance coverage, which plan would be most suitable along with a pharmacy plan and other options. We completed the entire process of getting proper paperwork from former employer, and our form to sign up for Medicare B. Completed everything and enrolled in two weeks and effective coverage Feb 1. No break without having any coverage during the process. Thank you Brooke for everything
Alice Brown
at 2024 Jan 05
Alice Brown
at 2024 Jan 05
Working with Brooke Burland at Medicare Hero has been a great experience. Brooke is not only efficient and knowledgeable but very pleasant. I highly recommend Brooke to anyone signing up for Medicare Supplemental Plans.
Andrea Durrett
at 2023 Dec 06
Andrea Durrett
at 2023 Dec 06
You just simply can't go wrong with Medicare Hero! We've been with them since we reached Medicare age. From the great webinar, which explains in simple terms everything you need to know, to helping us find the best coverage to suit our needs. Always an immediate response to questions. Brooke even reached out to me mid-year when my Supplemental coverage had a significant price increase - I had forgotten you can switch plans (not Part D) at any time. She found a plan that saves me $100 + per month!
Andrea D.
Mary Lee Cox
at 2023 Nov 13
Mary Lee Cox
at 2023 Nov 13
I have worked with Medicare Hero and Brooke for the past two years. The first year was for my initial coverage and the second year was to review and change the previous years plans due to an increase in coverage. Both interactions have been excellent. Brooke was prompt in her responses, and provide numerous options for me, with great and detailed explanations of the plans, and cost associated with each plan. I felt very comfortable in the information provided, and was able to make the best decision in coverage for my individual needs. I highly recommend their webinars and services.
Regina B.
at 2023 Nov 10
Regina B.
at 2023 Nov 10
I had a great experience working with Brooke at Medicare Hero. She is clearly expert at what she does. She chose plans for me that I readily agreed to. Her process to sign me up was quick and easy. And she was very responsive to all my emails and calls. Highly recommend.
Lauren Sax
at 2023 Nov 07
Lauren Sax
at 2023 Nov 07
I was recommended to Medicare Hero and I am thrilled to have found them! Brooke was wonderful and very thorough! She was very patient with me in navigating new Medicare supplements and answered all my questions in a timely manner. They are the best!
sicilia chan
at 2023 Oct 24
sicilia chan
at 2023 Oct 24
Both my husband and I were eligible for Medicare two years ago. The information online was totally overwhelming …. then entered Brooke Burland (highly recommended by my friend) with Medicare Hero. The first phone call lasted for almost 45 mins and we were amazed as how easy Brooke explained all the ins and outs of Medicare Advantage plan vs Supplement plan. Brooke is obviously an expert on this subject and instilled confidence in us with the provided analysis as what is the best plan for us. Brooke provided with expert guidance but yet listened carefully to our questions and needs. Her follow up was also meticulous- always timely and succinct. She truly has our best interest as her top priority. She also said she will be our advisor for life and not just for the initial enrollment. She wasn’t kidding….Brooke called two weeks ago and informed me of another provider with my exact same supplement plan G coverage but can save me $28 a month (26% savings of my current plan!). Brooke asked me some questions and completed the online application in about 15 mins. I was approved in a few days and received the new membership card in no time. We recommend Medicare Hero without any reservations and are grateful to have Brooke as our advisor for life. Thank YOU Brooke for your outstanding services.

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