Hickings Lane Medical Centre

They have missed my child 1 year vaccinations and tried to put a blame on us as they must have sent us a letter or text a message for updates which they didn’t.after my son had his 6 months vaccinations done we were not told anything about the next time he shouod have vaccinations and when he turned to 2 years we had to have him 4 vaccinations at once for the missed his 1 year which was very painful for him.not acceptable such treatment and being careless about my child vaccination program it was very inconvenience.

Would give it zero stars if I could. My sister rang for an appointment and they made her one for 11.15am. On attending the surgery she was told no appointment had been made for her and she can't see the doctor. I rang the surgery to query this and was told she had DNA'd the appointment as she hadn't turned up. It makes no sense that she was told there was no appointment there but now being told she had not attended. There is something wrong with this surgery, my sister has had recurrent issues for the last 3 months. They keep sending her prescriptions to the wrong pharmacy and the manager does not want to help in the slightest and takes favour of the lies the receptionists tell rather than help the patients. Getting told to ring at 8am in the morning and then still not being able to get one is ridiculous. My sister will be changing doctors as this one is useless. My sister makes appointments for her children and then gets to these appointments to be told they had been cancelled, why had they not texted her to tell her this rather than have her walk all the way up there.

I transferred to this health centre many years ago following numerous issues at Hillside Health Centre. I have been happy with the service my family and I have received here.

Very hit and miss. I've been trying for three weeks to get an appointment. Despite telling the receptionists why I need an appointment, they can be quite rude. Phoned up on Monday and one told be that I should go to another practice near my university. I live down the road from this practice, which proves my point that the receptionists do not listen to you.

This practice used to be outstanding, the staff who are lovely both on reception and the health professionals. The issue at this practice is actually being able to get an appointment for anything they don't classify as urgent ENOUGH, if you fall in this category it is a struggle to get an appointment. Although other practices offer pre bookables for this type of appointment and thus avoid trapping patients in a never ending cycle of the need to ring twice daily for an appointment yet still be able to fail to secure an appointment and in my case its been two weeks and counting this practice does not yet know when they will return to such a service so for anything they classify as NOT urgent ENOUGH you can easily find yourself trapped in their system of having to ring twice daily until one day you might get lucky and might get an appointment, as with lotteries sometimes you are lucky and will in this case secure an appointment yet sometimes you aren't lucky and will in this case like me fail to secure an appointment two weeks and counting.

Never found most of the Dr's here particularly warm or friendly but that's just personal view. However, as far as my health is concerned - I have been on medication for high blood pressure for quite a few years but since 2020 (that is a period of 3 years) I have not had one appointment, request, or contact regarding my blood pressure or the fact that I have had no meds in all that time. Out of the blue, over 3 years later, I get a text message from a 3rd party requesting input of my bp readings and a survey. A few issues with that: I have told the surgery I do not want my data sharing with any third party and they have clearly ignored this; I am expected to submit my own bp reading - with what? How do they know it is accurate and been taken correctly? The race to the bottom for patients in the NHS continues a-pace.

Hit and miss, can't always get a physical appointment, still not running a normal practice. Some receptionists are nicer than others. Dr's themselves again hit a miss odd 1 are OK others not worth seeing. Can’t book any appointments a few days in advance. Only on the day-Helpful for some and for others like myself really unhelpful.
Generally hard to be physically seen.
Appointments can be hard to get.
Took 4 days to get my little one an appointment!
Don't always feel listened too, or issues dealt with promptly/properly.