Local Guides World
Retail chain carrying gear, apparel & footwear for a wide range of outdoor & fitness activities.
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Reviews — 8
Went to return a jacket that was ripped and Kinsey, one of the retailers, was completely rude and dismissive. I understand that that customer service is tough, but dang, I have never been talked to like that.
Thankfully Arden, the manager stepped in and was able to help and resolve the issue with professionalism and grace.
Thankfully Arden, the manager stepped in and was able to help and resolve the issue with professionalism and grace.
So called out door retailer. As of the time I tried to shop at the store they only carried ski gear. No snowboard gear to speak of, I don't understand why you would carry a limited amount of ski gear and no snowboard gear. No fishing equipment either. The store Is full of Patagonia for those who want to look like they are "outdoorsy". As they get there gourmet Frappuccino in town.
I went to check out and asked for a bag and was informed that REI is now bagless. Really no more bags to carry my items out to my vehicle. What is REI trying to do with this stupid Seattle liberal policy? If they really cared about the environment then why are most of items in the store still packaged in plastic.
We had a great experience here on 2 September 2023. We ordered a cargo rack for our Subaru and the employee who helped us, Parker, was extremely helpful!
He was knowledgeable about the product and assisted us installing it in the car and making sure everything was in place.
It was a great experience thanks to Parker!
He was knowledgeable about the product and assisted us installing it in the car and making sure everything was in place.
It was a great experience thanks to Parker!
Shout out to Alex (and Jeff😂) in the shoe department!!! He was really helpful when I was trying on hiking boots and comparing brands. He asked the right questions that helped me pick the right pair, plus he was personable and attentive - service seldom found in retail these days. Shannon at checkout was also really helpful and kind. Wished I lived in Missoula so I could shop at this location regularly!!!! Thank you to the great staff!
Helpful in getting the new touring boots I wanted on a spring sale! The boots have been great so far, and if need be they'll help you get your boots properly fitted after you've used them. REI is a great place to go for specialty outdoor gear and they stand behind the products they carry if you ever have issues!
The staff is very helpful, knowledgeable and professional. They had the Trek Poles that I wanted and my annual REI Dividend paid for them!!! Thanks! ☆☆☆☆☆
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