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Reviews — 8
I have been working with Trovato Associates for probably over ten years or more now. Sarah is my representative and she is amazing! Sarah always finds the best insurance to fit my needs at the most affordable cost. Sarah responds to my calls and/or emails quickly and always answers the questions that I may have. I love working with her. She makes everything seem easy and I know I can trust her to look out for what is in my best interest. I would recommend Trovato Associates to anyone looking for insurance of any kind.
Always Professional, goes the extra mile to assist with claims and questions and priced better than the competitors. I've been with this Company a long time & don't plan on leaving. Try them for yourself and You will see-well worth the change.
The rates are amazing, but the customer service is horrible. Reaching someone via phone or email is a real struggle and when you finally manage to talk to someone, it's like pulling teeth to get help. You are limited to what you can do when contacting the insurer directly because they want you to go through the agent. Very frustrating. The final strike was when I reached out on a Friday to let them know I would be buying a car on Saturday. I was told someone would be available to help. Well of course the next day, it took over an hour and a half to reach someone and get the car insured. Prior to this I had completed one of the many surveys they email out explaining my issues with the poor level of customer service and no one ever followed up. Seems they don't care. Long story short, I have switched agencies. I rather pay more money and have peace of mind that someone will be available should I ever need to file a claim.
My husband and I loved our experience with Jamie Trovato and Jennifer Cook. They made our process of bundling our home and auto insurance painless for our first ever home. Everyone is very friendly and willing to help you in any way they can that makes it easier for you as the customer, and their rates are I feel are very reasonable. We saved half of the money we were paying in auto insurance before we switched!👍
I have been working with Ryan Carpenter for my Insurance needs. He has been extremely helpful and is Very knowledgeable. I am so pleased I switched my insurance and am working with Trovato Associates now. Everyone should be--their customer service is Excellent and their rates are amazingly better than the rest! Thank you, Ryan!
My company's policies are all with Jamie, and for this exact reason- I emailed him today, on a Saturday, from a dealership where I was buying a van, to ask how I could get a policy issued today. He called me within five minutes and had it all finalized shortly after. Every time I reach out to Jamie, which often is outside of normal business hours, he immediately responds and addresses everything right away. I am pretty sure someone out there may charge me less, but I would never get the same level of service, and I'm willing to pay a LITTLE more to get GREAT service, and that is what I get with Jamie and Trovato. Even the people at the dealership were shocked at how quickly he called me on a Saturday! I HIGHLY recommend giving them a shot.
Let me start by saying that I hate dealing with auto and homeowners insurance, I work in the insurance industry and I still dread it. I worked with Jennifer from Trovato Associates and she somehow managed to make the process super easy and enjoyable. She also gave us exactly what we were looking for without pushing us to get extras. She got back to my emails right away and never acted like she didn't have time to answer my questions. If you're looking for a smooth process that doesn't make you feel like you just sold you soul, give them a call. The prices are reasonable but more than that the people are great to work with. Highly recommend!
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