CGU Insurance

Absolute rubbish customer service at the lowest level leave you on the side on the road waiting for hours. And then they sent an absolute disgrace of a tow company whom might I at did more damage then the guy that ran into me. Definitely not again run away from these guys

Absolutely terrible insurance company. They are scammers and rip offs. We cancelled our policy over a yr ago and just found out they are still taking the $$ via direct debit. They won't return emails and refuse to pay back or refund what they have taken without permission

Cgu took over my home insurance being new underwriters for anz ,increased my premuims by 300%. They sent documents to address i lived at 10 years before ,they basically stole 500$ dollars from me after all resolution procedures refused to give me any money back.

We contacted them via phone call to report the damage. Then submitted all related documents via email for assessment. Unfortunately, no response at all. We don’t even know the documents have been received or not. We have been waiting for more than 2 weeks.

I really wish I could give them no stars at all .. because they provide the worst customer serious, guy was shouting on me just because there client didn’t meet with their criteria, and laughing , didn’t even bother to listen
I wasn’t even at fault but worst of worst service so far..
after receiving same reviews management should look into this and provide some training

We have our home and contents through CGU, they were amazing when we needed to make a claim, very thorough and highly responsive. I was apprehensive given the low rate with reviews but they couldn't be faulted. The company they used for building repairs Rizon was a bit of a pain to deal with hence the 4 stars but CGU did their part seamlessly.

Ive had nothing but a great experience with CGU. They were the fastest to service my phone call and also the fastest insurance company to settle my claim when my whole street got damaged in a hail storm. Highly recommend