Navy Federal Credit Union

I entered in that branch one day and a gentleman entered right after me. The person at the front greeted the gentleman and not me. Please, train your staff to treat everyone equally and don’t be racist. I’ve been a member for 10 years and felt like I didn’t belong there.

Please run from this bank. My mother and sister have been discriminated at this bank several times. They claim the rules change every time. Rohit Sikka the branch manager will lie to discriminate against you. 3 months in a row my mother has paid a fee to do a cash advance. The OTC fee is the same fee from as the cash advance. My sister had to sell her soul.

2 months ago my sister and mother was discriminated by the manager. Who even claimed neither one done business ever at this branch. This is also wrong. This branch has targeted both my mother and sister. Then member services when you call for they do nothing to help. Then I am literally told every branch has there rules. You mean rules for different folks.

Fast and efficient service. Have always been pleased with their service.

I am truly dismayed and disgusted after finding out about an event that occurred at this branch. My 5mon pregnant sister, visits the branch to make a deposit of $440.00 in cash after an ultrasound appointment. As the teller, Illen Lopez, places the cash into the counter it jams, and she says something out loud indicating that this is a "normal yet frustrating" thing. The teller repeats the process to count the cash and proceeds to then tell my sister that she only was provided $400.00 to deposit. The back and forth that occurred after this led to a request from my sister to "check the cameras."

My sister was asked to sit in their waiting room as if she was at fault and needing the plead her case. The Branch Manager, Rohit Sikka, meets her 20minutes later "confirming" that they found the $40.00 that my sister already advised was a part of her deposit, which fell on deaf ears! NO apology was given. NO acknowledgment of her 18-year tenure nor of how upset she was and justifiably so. NO empathy expressed to the fact that she was visibly pregnant and made to go through such inconvenience. TRULY disgusting!

As a member myself, as well as several other family members, I have never, NEVER experienced this level of unprofessionalism nor stereotyping. It is evident that this particular branch in whole starting from Rohit Sikka need reform. I suggest that training is provided immediately before there is a lawsuit on your hands. Based on a few other comments, I'd say that is the direction. Ileen Lopez, need no longer work there in my opinion

Allow me to lastly mention that Illen Lopez not once, but "4 times" ID checked my sister with a flashlight after she provided her own access number! What would I like to know is why that was necessary? If nothing at all, in this life all anyone has is their name. Keeping that name credible and in high regard is so important, my sister, works extremely hard doing just that. How dare you feel the need to question her information by her physical appearance on that particular day. How dare you allow a pregnant woman to bare that level of attack and not offer an apology after YOUR cameras provided proof of her truth.

NVFCU shut this location down until a proper reform can take place. This is unacceptable.

Your entire staff at the Vienna Branch! We opened a new checking account and feel
your Bank Representative
Enrique is a true asset to your
Credit Union and explained
all of our questions. Enrique ranks a 5 Star Score and please thank him for his
Banking Expert! Truly an asset!
J Jones
L Stern

There should be a serious investigation with this branch. Racial Discrimination when minorties deposit large checks. If you have a cashiers check or check over $5000 and you are a minority "DO NOT GO TO THIS BRANCH"! I have been a member of this credit union for years.
Yes, I left and went to my 2nd credit union and deposited without any problem or unprofessional attitudes.
I heard the rumors from one of my work places near this branch, but did'nt have time to risk driving to my normal branch because I had a flight to Italy in 5hrs. But, in order for me to travel and know my money was safe, I left , risked time to drive further from the airport and deposit the check safely and securly in my other credit union account.
I know the investigation results found will cause termination of 1 or 2 employees immediatly.

I was having a bad morning and did not think a branch visit would turn my day around, but it did! These interactions matter! I am thankful to have been helped by David. His genuine and warm persona, in addition to, his willingness and efficiency in assisting with my somewhat tedious cash transaction turned the morning around for me.