Damara Day Spa - Yorkville

I had such a phenomenal experience at Damara Spa today. From the warm greetings from the reception staff to such an amazing and relaxing facial done by Ramia. I highly recommend her and will be coming back to her next month!

Worst experience with a spa.
Not only don't have a noticeable organization as they called me 3 times to confirm an appointment.
They also charged my girlfriend for an appointment that I booked for her as a birthday gift. There was a previous call where my card information was captured and clearly was noted on thin air, since it didn't happened.
Also that a regulated profession ask you for a tip, seems so wrong that it makes it just certain about not coming back; it's like if your dentist would ask you for a tip for cleaning your teeth.

I wanted to celebrate my birthday in a different way... pampering myself, so I decided to make an appointment at the best spa in Yorkville, Toronto. Since I arrived at Novo Spa, the attention of the reception team was wonderful, my RMT Assia is spectacular, I have no words to describe how relaxed it made me feel. After the massage I had a “Skin Renewal” facial with the best beautician Connie, she checked my skin and explained to me step by step everything she was doing. The result was amazing. Honestly, this Spa is totally recommended.

I go here often because everyone is kind and helpful and every appointment has been better than the last. I recently went and hung out in their lounge and enjoyed their selection of teas. My massages are always so relaxing and their staff are so attentive to my preferences and pain points during the session. Parking is a bit tough in this area so make sure you give yourself enough time to park before your appointment.

I been going around 5-6 months for facial treatment with Conie, and since my 15 years, I have not seen my skin this great as of then. I have rosacea and nobody could’ve helped me as before. I go every week, and I use the products they use themselves. The staff & the place is very cozy.

I made the mistake of trying to book a spa package for my wife's birthday with Novo Spa earlier this week. After trying to book a time slot online, as one would with any modern business, I saw that they only sold gift cards online and you had to call to book an appointment.

I called in and confirmed with an associate there that I wanted the the Novo Escape package for my wife. We discussed available times and landed on a 12:30 massage to be followed by an hour facial. At this point, she began trying to take down name and credit card details over the phone. The associate was deeply struggling with understanding the name spelling and payment detail numbers to the point that I didn't feel comfortable providing them further. I told her that I would make the gift purchase online (for pickup on the day of service) and confirmed that the time was still 12:30 start. I confirmed with her TWICE if this was ok and the time would be held to which she replied yes. I immediately made the purchase and got my order receipt, so I assumed everything was fine.

I got the sneaking suspicion this morning that she had not held the time, so I called to confirm the booking. A different associate answered and confirmed there was no booking under the name provided, and that there was no availability for massage today and other services weren't available until 2. We planned our entire day around the original agreed to spa time, so even if I could get past how frustrated I was with this place the timing wouldn't work.

The kicker is that when I expressed how much this ruined our plans and requested an immediate full refund for the package, I was told that the manager wasn't around and that she "most likely" would refund me sometime next week.

Such a poor experience and with no remorse to how it put a damper on my wife's birthday. Lost customer, and I would not recommend based on this experience.

It was our first time here, and my partner and I booked a 75-minute couples therapeutic massage. I can honestly say it was the best massage I’ve ever had, and we both had an amazing time at the spa. Special shoutout to my RMT, Sidney, who did an incredible job and was super friendly and welcoming throughout our visit. Although it was on the pricier side compared to other places, it was definitely worth it.