Fraser Street Medical Clinic

Had a problem and they squeezed me in right away! Helpful reception

Ridiculous service. Emailed completed PDFs to joi as it is one of the only places accepting new patients and was told I don't live close enough even though I can reach the clinic within 30 minutes and work less than 10 minutes away. All website says about joining is (B) have easy accessibility to Fraser Street Medical where coming into office will not be an issue which I do and still got rejected and have no problem getting there. They would rather reject people than actually provide their service.

OMG, the office never pick up phone calls ,and emails are unable to deliver now . There’s no way you can schedule or reschedule an appointment by phone or email. You have to go there in person !!!

I've been a patient here for about 3 years now. Although this is definitely a busy clinic and sometimes appears understaffed, everyone who works here truly cares about the patients. The front desk staff are always helpful and kind.

The physicians are all thorough and take their time to explain your situation to you which I really appreciate. So perhaps this is why, things seem slow sometimes when we are waiting because they are always giving their current patient the best care.

Thank you everyone at Fraser Street Medical for always doing your best and putting your patients first. I'm grateful for your care.

I've followed my family doctor to a few places but after my phone call with reception today, I felt I had to leave a review.

A recent appointment with my family doctor left me quite uncertain about processes and timelines and the like. I didn't think of these questions until after I finished speaking with my doctor, so I've been sending emails to the clinic looking for answers. I do admit, sometimes it's hard to get someone on the phone.. for example I'll dial 2 for a callback and have to phone back again myself.

Well, today was my second time speaking with a particular gentleman who was able to clarify things and answer my questions, and honestly put me at ease when I had been feeling like I was being a bother. I guess it really depends on who you talk to but I really appreciated my interaction today so thank you!

Can easily book an appointment through the website and self check-in kiosk is available!

Reception is not always the most helpful. To talk to the Dr., even if you have a family dr. or NP. you can not talk to them. You have to go through reception which is not great, and it can take 3 business days for them to respond. If you have some urgent matter, you need to go to a walk in clinic because you can not rely on them.

We had Timothy Kwok as NP. and he mistreated my husband, was very rude to him and felt like he was a Dr., but in fact he wasn't. My husband actually has a chronic disease and he was always saying he was making things up and exaggerating.

If you got a spot on this clinic, I would advise to hold on and try to find another clinic.