Local Guides World
Chain retailer offering brand-name electronics & print services, plus office supplies & furniture.
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Reviews — 8
Did the mailbox service. Days or weeks after they wanted some sort of extra form they didn't mention. In the meantime I was waiting for critical mail. Finally I spoke with two people here including a manager. They told me the mail never arrived. I specifically asked if it had been sent back. They said no, they wouldn't do that regardless of the form issue, and they would let me know when it arrived. I never heard back. Contacted them two more times and never heard back. In the meantime I was trying to get tin touch with the sender to confirm it had in fact been sent here. Finally the sender called me back and said it was sent here but refused and returned. The mail was MIA for a month. F this place.
I had to get some quick copies for a business client. Color prints and a heavier grade paper that could withstand a binder tug and pull. Trenah was attentive and responsive. I love great customer service and make it a point to acknowledge it every time. Thanks Trenah!
Amazing Experience! Printing was Easy, and the workers were SO Helpful & Friendly - Thank YOU Staples :) Will Definitely be back to do ALL my Printing with you!
I needed business cards asap thought I could get fast service from a company known for business services, not true the staff in the print services area are I found to be disingenuous and unprofessional I will never enter that business again for any reason ,I’d rather drive miles out of my way to get what I need , I’m prepared to take a Loss on my fee just to move on . Don’t bother yourself for services not rendered
Was there for 20 minutes to buy a printer.. was told twice by two different employees that someone would be over to help me… no ever showed up. So I just walked out, and no the store was not busy at all. Very disappointed with my experience at this location.
Did an online order for blueprints to be printed in color and laminated.
Received the email that the order was ready to be picked up.
Upon arrival at the store, the sheets were not laminated and were black and white.
Was told by the person at the print services desk it would be 30 minutes. Came back 35 minutes later and still were not done and told another 10 minutes.
They never corrected the fact that they weren't in color. Never received an apology for the inconvenience no offer of a store credit or anything.
Overall, lousy customer service!
Received the email that the order was ready to be picked up.
Upon arrival at the store, the sheets were not laminated and were black and white.
Was told by the person at the print services desk it would be 30 minutes. Came back 35 minutes later and still were not done and told another 10 minutes.
They never corrected the fact that they weren't in color. Never received an apology for the inconvenience no offer of a store credit or anything.
Overall, lousy customer service!
Avoid this store at all costs !!!! I ordered a black office chair. Should be pretty simple ... right ? No. They ordered a red chair instead. I called the 1-800 number on my receipt to cancel the order. After multiple calls trying to cancel the order and getting absolutely nowhere with the worthless customer service reps, I find out that I'm getting a red chair delivered that I don't even want. Worst part is, I was told that the order got cancelled. It wasn't. I tried calling the store directly to cancel the order. I told the woman who answered the phone that I wanted to cancel the order for the chair since I had no intention of keeping it. She asked for my name and said she would pass my info along to cancel the order. She never even asked for an order number so I'm pretty sure my info won't get passed along. It really was a nice office chair but after this horrible experience, I'm pretty sure I'm done with Staples. I'll make sure all my friends know about the horrible customer service here and make sure they avoid this store as well.
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