Walmart Supercenter

Not bad, but we spent 30 mins waiting for someone at the sporting goods counter to buy a tin of Crosman pellets and no one came.
That's discrimination against people who shoot or hunt. Even if they shoot airguns only.

Title: A Frustrating Encounter with Walmart Customer Service: Incompetence at Its Finest

I recently had the displeasure of dealing with Walmart’s customer service, and I must say, it was an absolute nightmare. The incompetence displayed by the clerk, Shanon, at the customer service desk, as well as the so-called coach who refused to get the manager, Stacey, was truly astounding. It is clear that these individuals are in desperate need of retraining.

My ordeal began when I approached the customer service desk to address an issue with a faulty product I had purchased. Shanon, the clerk on duty, seemed completely clueless and uninterested in assisting me. Her lack of knowledge about store policies and procedures was evident, as she struggled to provide me with any meaningful guidance or solutions.

To make matters worse, when I requested to speak with a manager to escalate the issue, Stacey, who identified herself as a coach, flat-out refused to get the manager involved. Her dismissive attitude and refusal to take responsibility for the situation were both infuriating and unprofessional. It was as if she believed that her role as a coach exempted her from providing proper customer service.

The lack of training and accountability exhibited by Shanon and Stacey was deeply disappointing. As a customer, I expected to be treated with respect and to have my concerns addressed promptly and effectively. Instead, I was met with incompetence and a complete disregard for my needs.

It is clear that Walmart’s customer service department is in dire need of reevaluation and retraining. Shanon and Stacey’s inability to provide basic assistance and their refusal to involve higher management reflect poorly on the company as a whole. Walmart should prioritize investing in comprehensive training programs to ensure that all customer service representatives are equipped with the necessary skills and knowledge to handle customer concerns professionally and efficiently.

In conclusion, my experience with Walmart’s customer service, specifically with Shanon and Stacey, was nothing short of a disaster. Their incompetence and refusal to take appropriate action left me feeling frustrated and undervalued as a customer. I sincerely hope that Walmart addresses these issues promptly and reevaluates its customer service practices to prevent other customers from enduring such a harrowing experience.

The worst customer service experience I've had in a long time. Get ready for a rant. I don't usually complain, but this needs to be acknowledged. I came in early today to try to exchange an item that was purchased on Saturday during a Black Friday sale. A piece from the set was defective (battery wouldn't charge). I figured I could just exchange it the following Monday. I have never in my life experienced such unfriendly people. First of all, these women looked at me as if I was interrupting their conversation because I needed assistance. The woman who walks over proceeds to tell me they don't do exchanges and that I'd need to return the item & repurchase it.
I said okay no problem, she did the refund, I thanked her for the help & told her to have a Happy Thanksgiving! To which, I got no response. But it's cool. I get the item I originally purchased a second time and take it to self-checkout. It rang up the original price. I asked the lady at self-checkout who was also extremely unfriendly, showed her my previous receipt, she tells me I need to go back to customer service. I go back to customer service where the same woman who did my refund proceeds to tell me again that she couldn't honor the sale price and that "she doesn't recall them having a sale over the weekend"... So you're telling me if I buy a defective product and decide I'd like to exchange said product I can only do so if the price hasn't changed? Also, how are you going to end a Black Friday sale before Black Friday..? Make it make sense! Horrible customer service representatives, horrible location. Just..ugh.

This is one of the best locations in the Hagerstown area. Always well stocked, clean and organized. Lots of self checkout lanes too, so paying and leaving is relatively quick and easy.

Super Walmart, a great selection except having four males in my household I'd love to see a broad range of men's clothing options and sizes. I always strike out clothing-wise with 2/4 males when shopping. Love the upgrade in brands all around in most departments.

Aaron, Matt, Jeani. Huge props to the Auto Center and the entire store! I limped my car in with a exploded tire and a donut at 10p.m. at night and they did excellent work as people and employees to get me going again when they could, even though my entry was way out the norm. Great crew! Thanks!

They definitely have stepped their game up! At times it's not so many cashiers but at least the ones that are there move fast to get out of the store and as accurate as possible! Latoya is on her job as a manager, I don't particularly like her attitude at times in the past, but she's running it well none the less! And shout out to the amazing staff there too!