Sandalwood

If walk in doctor leaves by 7, please change office hours to that and not 8pm. So patients don’t waste time coming after 7

I would not wish my worst enemy the treatment I received here. The doctors and staff are not only terrible, they are heartless and the female doctor that “treated” me, was the cruelest person I’ve ever met. I left crying and had to find another clinic who would actually help me.
Please avoid at all costs, no one deserves to be treated with such disrespect. I cannot believe this place is allowed to be open. I hope the staff here know they should all be ashamed of themselves.

I’ve been to many walk in clinics and I’ve never received the care like I did at this one. Dr.Chen was very caring and very helpful and did not make me feel like a nuisance which I feel most drs do unfortunately. And he even took the time to call me back and follow up! That meant a lot as I’ve never had that kind of care from any Dr.

This service sucks. You book an appointment a week before you go back to have a checkup, and they say that the doctor you want will be there. Next thing you know, the doctor you want decides not to show up or not to come because they are “not available” or that the doctor is “not coming today”. This happens not once, not twice, but multiple times. This is not a way to run a clinic. Personally, we had an appointment at 6:00. We were trying to confirm it at 4:00. When that’s their job to confirm that the patient is attending his/her appointment. Later on, we call them again, 40 minutes before our appointment and they tell us that our doctor is not coming today. But, if we look back to a week before we made this appointmeny our doctor was not there that day either. Please fix your service before it gets shut down.

I have had Dr. Seema Chowdry as my family doctor for well over 8 years. If you are able to meet with Dr. Chowdry, she is a great doctor. Her diagnosis has been good. However, when it comes to time management, its a whole different thing. Even with an appointment, you are guaranteed a wait of no less than 2 hours.

Since they also take walk-ins, they seem to have a priority over those who have appointments. If you know the staff very well, you can get ahead of the wait.

I stopped going to this clinic because of the unacceptable long wait times, even when I had an appointment.

They started a new pharmacy in the building. Initially the Doctor's used to give prescription on the Pharmacy's letter head. However, you had the choice of buying it from anywhere. Now they do not give a prescription, instead the send it directly to the Pharmacy and ask you to go pick it up from there.

Dr. Rehan is a great doctor, however the clinic is very poorly managed. The staff does not enter your information correctly, they don't pay attention to the records and keep calling you for the same reports again and again. Smallest thing such as sending a fax for referral could not be handled properly by them and we keep waiting for the referral doctor to call (only to know later that the referral fax didn't go through and nobody followed up). They book appointments even when the doctor may not show up and cancel the same couple hours before the scheduled time. Wait times are insane even after you make appointments.

Came for my sons 6 month vaccines, appointment was 2pm, she walked in at 2.20pm and we were called in at 3.10pm.
Horrible service! Dr. Reha... was only worried about my families registration not about me at all when I asked her few questions about myself!
You suppose to get to know your Dr first then if you get a good impression register yourself and family! She is not concerned about her patients, she doesn't give you the necessary time especially after the LONG waiting! Poor! And we just moved to this area. Really hoping to find a good quality family doctor!