Local Guides World
Fashion chain supplying contemporary house-label clothing & accessories for day & night.
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Reviews — 8
Purchased a bodysuit and decided to return it the next day because after trying it on at home I didn’t like how it looked. When I got to the register the guy at the cashier said that he had to check in with his manager because the tag wasn’t on the bodysuit. I had BOTH the receipt and the tag but it wasn’t attached to the product. The body suit wasn’t worn outside and it was exactly how I purchased it. Manager was pretty rude saying that express return policy doesn’t allow returned items without tags on them. She looked annoyed. And went on to say that this would be the only time she will allow this. And to not return anything again if the tag isn’t on the item. I have never had this problem ever anywhere In the past. I went online and checked return policy and no where does it say Tag need to be on the item.
Staff is not helpful and lackadaisical. Very rude during online return process. Will never shop or return to to store location again. Customer service is just as awful.
Best store for business causal. Love the clean looks available. Wish the clearance were “take an extra x% off instead buy one get one free).
The store is very organized and the summer items can be styled across different seasons.
The store is very organized and the summer items can be styled across different seasons.
Beautifully organized store. Tim and another gentleman (forgot his name 😭 - tall skinny gentleman with curly hair) were so helpful and polite. Enjoyed my shopping trip at express, everyone was very nice and helpful, but the two gentlemen in the men’s department went above and beyond to help my wife and I find pants for an event.
I purchase a suit for a wedding on Sunday, I needed to exchange sizes but was not aware they were closed on Sunday. I live in Massachusetts and was traveling to Maryland for a wedding in 5 hours. I was fortunate enough to see Tim and D’asia working on their OFF day and they were so gracious enough to allow me to walk in and make a quick exchange. I am so appreciative of their service and helping a brother out even when they’re not working. This type of customer service is hard to find these days. Super grateful. You guys are awesome!! Saved the day. :)
Beautiful and very bright express store
Nice location and many great items on sale
Nice location and many great items on sale
Wow, I am speechless. In the last week I have visited 2 locations and I am happily surprised of their staff. Everyone
was professional and willing to help. Today I went to the American Dream mall and I was ready to walk out but Linda Rodriguez went out of her way to help me to find the perfect outfit for an event. All associated were like hunting for a treasure and they made me feel very special. Thank you all
was professional and willing to help. Today I went to the American Dream mall and I was ready to walk out but Linda Rodriguez went out of her way to help me to find the perfect outfit for an event. All associated were like hunting for a treasure and they made me feel very special. Thank you all
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