Bull Creek Hawker

We are regular customers for the last 2 decades even though there were few management changes, my family came specifically to have fish head mai fun for lunch, however the tall bespectacled lady told us the item was sold out then we requested for fish slice mai fun again she told us no more for the day. Therefore we ordered other food instead, while we were halfway our lunch, we noticed the next table who came about 5 minutes later than us was served with fish slice or fillet mai fun. We confronted the staff before we left and asked why she told us the fish head or slice/fillet mai fun was sold out for the day while the next table was being served. Earlier the same lady also rudely asked the elderly man whether he is ready to place his order or vacate his table space for others, while he was actually waiting for two more guests to join him shortly. Without due apology for her bad customer service and ignorance, I would suggest the new management should look into improving their staff service and mannerism.

We eat and get takeaway food from here regularly, however the service recently have been terrible.

Today we called in to reserve a table for 20mins later. The staff claimed that they weren't able to hear us even though we were shouting into the phone. They were rude, had no patience to listen to our request, hastily asked for our name, and then told us to come now.

We travelled over 15km, only to arrive to a full restaurant with no reservation for us. They gave no apologies and no acknowledgement of their mess up. They tried to give us the outside table but didn't pay us much attention while doing so. We left shortly after as it was clear they did not want to serve us.

They take their customers for granted, let their success get to their head. They've forgotten the importance of customer service.

We've also realised that recently the take out portions have decreased significantly, not even filling half the container at times. When we dine in the portions are much more than what we get when we take away.

Better off going elsewhere.

We ordered Hokien Mee, Kway Teow, Veg, and hotplate Japanese tofu. Malaysian Hokien Mee was average, veg was good and well prepared, and Kway Teow was justified.

very generous portion and price is very affordable. highly recommend any Stir-fry and hainaness chicken

They are OG in Bullcreek, but also OG at horrible service. We don't expect 5 star service, but a smile won't break your hips. To the 2 young girls, hospitality isn't for you. Side note, their food is standard and taste even better when you're squished right next to another customer.

Great food at a very affordable price. Attentive and quick service, had crry laksa and was tasty. Would like to come back and try more dish next time.

Revising my rating to 1 star (previously a 5*). This place has become intolerable and unpleasant despite earlier pleasant experiences.

These days they are rude and uninterested. When you call them they don't ever seem to have the patience to answer properly, they would interrupt even as you are talking, and they would yell back rudely. And even if they do hear you, they don't respond anyway. We have had phone orders, table reservations agreed/ promised but not fulfilled. We have traveled all our way a few times only for them to shrug at us and not even having any decency for a sorry.

Customers are the bedrock of their success and they seem to have forgotten it. Just look at the number of recent low ratings and it paints a consistent picture of them having become too arrogant. Not gonna bother with this place anymore, regardless how tasty their food may be. Keep treating your customers with contempt, and your customers will definitely vote with their feet.

For full clarity, I am in same party as next review below. But we did not sync up our reviews. It only shows how infuriating tonight's and experience had been for us that we both separately wrote reviews about it. Yet it was only the latest of several we have had these past couple of months.