BramCentre Medical Clinic

If I could give Dr. Francis and her office (with the exception of her nurse Elsie who is amazing), a negative 5 stars, I would. I cannot believe she is allowed to practice.

Not only did she misdiagnose me, when I researched it and had follow up questions, she fluffed me off unable to answer the direct questions I had. Not only was I healing phsyically, she mentally kept me down and I became further depressed as I waited to find out what was wrong with me.

After months in limbo waiting on her to act, I initiated an appointment (by phone), and she basically dismissed me saying I was fine now and I was good to move on. Like I should've known that magically. I then demanded a referral to a specialist. Almost 2 years later, I am still going through tests as they find one thing after another (testing she should have done when I went through this then and by not doing it then, probably made it worse). Not to mention, this specialist told me there is no way I had what she said I did, or else there would've been follow up medical procedures done. Dr. Francis not once physically checked me. She did 2min phone calls to get herself paid by OHIP.

I've luckily found another family doctor, asked for my medical files to be transferred, and it took them 3 MONTHS until they called and told me there were too many pages and I needed to pay $60 to print them and pick them up myself. Apparently because of privacy issues, they couldn't be emailed. So when I go to pick them up, guess what? They lost them. Clearly they take privacy very seriously. Oh, but don't worry, they eventually found them and had them printed in hours *insert eyeroll*

I am beyond grateful to be leaving this clinic. I've been with her for more than 20 years...about 20+ years too long.

HIGHLY do NOT recommend you chose to put your life in this clinic's hands.

Dr Francis has gotten worse over the years . I’m not sure if it’s her ego that has caused her to be so callous , to cut off patients before they even share important details ,& jump to (often wrong )conclusions . Wait times are atrocious and they continue to reduce their hours.

Very helpful, took me when no other clinic would. I appreciate the help. Staff is very kind and knowledgeable too.

I went to this clinic today, the pharmacist is really amazing. I can't be able to meet the doctor but she is so helpful that she help me to search any other place opens for now, she also give me the number of the clinic (that's the one clinic that is open this time) . She is so humble and kind. Really appreciate her.

Kudos to Mr. Singh and his amazing team for great service.

The best Pharmacy in town and always going above and beyond. Explain the medications in detail, schedule, and also called me personally to have Kid's Teleynol and Advil picked up as stores are running low on supply.

I bet it's not easy for business owners to call customers and take care of them. I wish them great success and looking forward to future interactions and business.

Always serving every customer with a smile.

Cheers.

I've had Dr Francis as my family Dr for 15 years. Overall, she's been professional and nice - no issues. In the past when I've complained of health issues, she was quick to refer me to a specialist. The location is clean. My only complaint is that their phone message box is always full, and the front admins have been rude on several occasions.

I don't normally write reviews but I must say my experience here has been consistently TERRIBLE. I have been a patient of Dr. Francis' since I was a kid, but every year she gets worse. She never listens to what you have to say, cuts you off all the time to insert her conclusion without even doing a proper check-up or analysis, and speaks in an extremely condescending manner as if you as a patient have noo idea what is happening in your own body. I have had a condition for awhile now and its only gotten worse. I had a phone consultation with Dr. Francis who INSISTED that it was dandruff; although I tried to tell her it wasn't dandruff as it was not itchy, flaky, or loose. Before her, I had spoken to about 3 other doctors who did not conclude it was dandruff, however she INSISTED it was "just dandruff' and prescribed an extremely expensive shampoo (incorrectly) to treat what was not any type of dandruff (later confirmed by other doctors). In order to avoid her, I made an appointment with Dr. SIngharam, who at first listened to what I had to say but became very rude when I insisted that I needed to be referred to a dermatologist as the condition has been getting worse for 2 years and I had tried several treatments from at least 4 other doctors. His advice was for me to cut my hair SHORT and he advised against wearing braids?? Because as per his reasoning, wearing braids = you cant clean your scalp properly. I have honestly never been so offended by a doctor, and kept asking for a referral to a derm because I wanted a second opinion as to what exactly the name of this condition was; since he concluded the condition was something I had already tried 2 unsuccessful treatments for. So naturally, if I had already tried treatments for the same condition with no success, I would be skeptical as to whether the diagnosis was accurate. Obviously with all this in mind, I am not going to just take their opinion as my bread and butter when they've been wrong in the past, I do not think a specialists' opinion was too much to ask for after having this condition for ~2 years and having a misdiagnosis from Dr. Francis for it. He cut me off SEVERAL times, to the point where I had to ask him to grant me some respect in communication! I am surprised that a doctor with so much experience would conclude that I shouldn't wear braids, as if wearing braids by default makes your scalp dirty. He was giving off very ignorant undertones. I have been wearing braids on and off for yearss and surprisingly, this condition began during a period where I was NOT wearing any braids whatsoever. He insisted that he could not refer me to a derm because they won't take me?? because he cant send me there for a condition GPs are supposed to treat, because it makes the doctors look bad when they send patients to dermatologists for simple conditions, because the derm will be annoyed ?? etc well if GPs keep getting it wrong then..why would you want to keep me from seeing a specialists?! He then proceeded to walk out of the room without even prescribing anything. I had to ASK him to prescribe something, which he completely IGNORED and continued to walk out, to which I asked would that be a yes or a no? As in, are you able to prescribe something or not, to which he finally responded "I'll be back" . If anything, the one star goes to the lady at the front desk who also took my blood pressure, she suggested a natural remedy which I will be trying. You could tell that she cared about the condition even more than the doctors.