Glover Medical Centre

I wish I could give this practice demerits, instead of 0 stars. Today I waited four a half hours to see a doctor, two and a half of which were spent waiting in an exam room. I truly believe It’s possible to die waiting to see a doctor at this clinic, and go unnoticed, as no one checks in or updates you. I confess my mood devolved from stressed and sick to downright antagonistic, and it is truly not in my nature to express my frustration towards staff that are st the mercy of our medical system, people who I truly admire. However the appalling lack of consideration for patients at this practice.. let me just say …this is no way to treat sick people. I understand that there is a dismal shortage of of doctors and nurses right now, but bedside manner aside (understandable at a busy and understaffed clinic).. it’s downright irresponsible to run a VITAL MEDICAL OFFICE in this manner. I have backpacked through severely underdeveloped countries, with truly overworked and understaffed medical practices, and still found better duty of care than i experienced today. Absolutely appalling.

Waited from 6:30am to see a Dr. for lab requisition, not only did he refuse, would not listen to why I wanted them or explain why he could not give them. CONDESCENDING. it has been years since I met such an egotistical, consescending @!$#&@of a Dr. Their oath prevents them from doing harm, but conversely they do no good, especially if you are trying to find ways to take charge of your own health. GO ONLY IF YOU WANT AN RX and take only 3 minutes of his time, because he doesn't talk to patients (you are below him) The front desk & nurses are five star.

I had to take my original review down to ensure care....
Now that I'm back to work I can post the whole story.

One things..
Dr. Somani is very caring and looked after me the best he could when I came in for walk ins. He sees hundreds of people a week and probably didn't remember me. He treated me and my back like he knew me.

When I came in for walk in 2+ months ago, I had to get 3 pages filled out ....it cost me over $200. When I questioned them , I was told
"They aren't in the business to make money.."
Then why are other clinics charging ONLY 1/3 OF THAT !!!!!!!
Don't lie and say we aren't in the business to make money.
Yes you are , just don't treat me like an idiot and gouge me for 3x what every other clinic does.

Fast forward 3 weeks. I needed to get reexamined. The older nurse (65+)... Escorted me to the examination room. She asked me my name... She made a disrespectful comment about my Google review. Asked me if I was going to take it down. I said , "no I don't think so...I have the right to post what I want"
She then stated that they didn't think they could serve me today.
I had already PREPAID for an additional insurance form to be paid..
So because SHE didn't like the review they were going to refuse care.

Pretty sure that's illegal.

I removed my original review because I wanted to get looked after. I shouldn't have to live in fear that a spot on Google review is going to have my healthcare in jeopardy.
If you don't like what you hear.....
CHANGE!

DON'T charge triple what other clinics charge , just because you can.
DON'T threaten to revoke healthcare just because you know there are limited clinics in the area.

Be the better person.

I won't be going back. Ever.

My leg could have a arterial bleed and I could be bleeding out and glover medical could be steps away. I would risk losing my leg before I would be treated with such disrespect from that nurse..

Open Monday to Friday from 8 am to 4 pm. We arrived at 7:30 am and there were already about 10 people in line.
We saw a doctor at 9:30 am.
They had their patients capacity by 9:19 am and were no longer accepting patients for the day.
Arrive early, be prepared to wait and be patient and please wear a mask if you are coughing and sniffing, it's a nice gesture for those of us who don't want your illness.
Reception is very friendly and kind, all are wearing masks, hand sanitizer and masks are available for patients.
The doctors here are attentive and thorough when examining, no sense of being rushed, their attention is focused entirely on you.
Prescriptions were quickly faxed to my pharmacy.
I think Glover is the best walk in medical clinic and serves the Langley community's healthcare needs very well.

This morning I was calling to make an appointment with my doctor over the phone (who is awesome) but my main focus of this review was the receptionist. Her name was Abby. She was incredibly friendly and so genuine, she took the time to answer my questions and carried the conversation so well. By far one of the kindest conversations I’ve had from the receptionists at Glover medical. Thank you abby!

Called at 8:05am, they open at 8am. Was on hold for over an hour. No one ever answered the phone. I have strep throat and am in severe pain. It says on their website to call before entering the clinic if you are sick. Wasted an hour of my time trying to do the right thing. Come to find out now the walk in, is hours long waitime. Waste of time, need a separate line for people are waiting to enter your clinic and don’t want to infect others inside.

Doctor wrote a work safe fit for duty form without even doing any medical examination on my behalf whatsoever regarding my ability to lift and work as per the forms request. because I questioned the staff about why I was asked to come 1.5 hours prior to when the doctor was available to see me I was called rude for asking staff why I was asked to come 1.5 hours earlier then when the doctor could see me. The doctor quoted “we squeezed you in as an extra that’s why”…. not having any respect for my time or my resources spent to see that clinic which charged me to fill out a form in accurately based on the doctors personal opinion not his medical examination.

I will ask for a refund and the fit for duty form be scrapped otherwise I will file a complaint with the college of physicians.