Strasburg Crossing Family Practice

Very unprofessional, impolite, and rude front desk staff at this clinic. Despite the nature of their job requiring patience and empathy, they exhibit neither. I hope the management takes steps to address this issue to ensure a better experience for future patients.
And where is Dr. Zibiri? Does he work at all? In the last 1.5 years, we have never found him working whenever we called to book an appointment. All they offer is a phone call appointment, which is not worth it all the time.

This is a great clinic, the receptionist is very welcoming and the doctor is amazing, he is ready to listen and he is proactive..

If I could give 0 stars for Dr Zibiris receptionist, I would. I agree with the below reviews and currently writing a detailed letter to my doctor about how she mistreats his patients with complete negligence. I am even looking into starting a law suit as her actions have caused big problems in our lives and she purposely makes things difficult when it comes to seeing/communicating with our doctor because she doesn't like my husband or I. The previous reception we never had an issue with. I've never in my 32 years had an issue with a medical "professional" until now. There needs to be a governing body for medical receptionists because she is not fit to work there or any doctors office for that matter. Everyone on here that's had an issue with her as well should either comment below or consider writing a letter to Doctor so that they can really understand whats going because I can tell by reviews we aren't only ones with problem.

i agree with Mathew. I have been struggling to get some paper back and she constantly tells me he's not available, even after he told me , on the phone, a half hour before to come in. Perhaps a medical office, who deals with people who are in pain, frightened, stressed, because the office LITTERALLY has patient's lives in their hands should show more compassion, and ask themselves why they're in this line of work. i left a message, asking when i can pick up my papers, cause she said she would call me and let me know in 3 days, the week passed, and she never called. Trust me, if they were in need of fast help, and frightened for their lively hood, they'd get it (my mom was an OR nurse and that's exactly how it worked. dr's and nurses got preferential treatment, and their families). I contacted my MPP, and the Ontario College of sergeons and they both told me to Talk to Dr. Ziberi about her and make a complaint. However, easier said than done. You can't make an appointment, unless you explain why you want to talk to the Dr. She's like a gatekeeper at the desk. And it's extreamly inappropriate. We are patients, and Dr's have an obligation to hear their patients needs .Your page says you have a "patient centered approach ". Well please help your patients. I paid $115 to have Dr Zibiri fill out a form, which i was told i could come and pick up. Then his receptionist says it's not available, and she will call me in 3 days. i never got a call, so i called the office. I was on hold for 20 min. then cut off, cause the office closed early. I am now not sleeping. i would appreciate the "owner" who replies to these comments, to explain this behaviour to me, and respond. Not just to glowing reviews to people who haven't been treated like garbage. Please and thank you. I CANNOT get a hold of my dr!

The lady at the front desk is unacceptably impolite and incompetent.

She has:
- claimed it would take 4 hours for the wrong requisition to be correctly sent over, despite already being at the place for the requisition (the doctor confirmed this was not true),
- claimed it requires coming in to get a refill of a prescription that has not been a problem getting refilled over the phone in the past,
- taken 20 minutes to move her chair 4 feet to check a printer that wasn’t printing for a requisition, all while claiming she was looking into it (when really she was visibly talking to other patients, despite there being 3 receptionists available)
- forcing the patient to check why an X-ray requisition wasn’t received at the office, when the office HAS THE WRONG FAX NUMBER LISTED on the requisition and on the website. Why is the patient responsible for the office’s mistake?
- disallowing a parent to book an appointment for their adult son, despite both attending the same clinic. I don’t even understand the logic behind this one.

She is absolutely incompetent and rude. I cannot recommend this office until she is removed. This office is worse with her here.

Check recent reviews and you can see where the problem starts. This office was good before her. I will be filing a formal complaint to the CPSO about poor care practices at this clinic, especially given previous reviews which have shown inadequate care. I advise anyone else reading this review to do the same!

Front desk person attitude and nurse services related to being in time for an appointment far for acceptable! Another unacceptable practice for the nurse is that all the handling of the vaccine, needles and the actual injection was done without wearing gloves!

Unresponsive in an emergency situation, was away for a weekend and got stung by a bee (extremely allergic) called in around 11:00am to have an antibiotic prescription written up, the hard headed lady at the front desk would not let me speak to my doctor or pass a message on to him as to the severity of the situation…. 7:00pm currently and office is closed until Monday with no prescription sent to a local Rexall. I am four hours away and this could have simply been resolved… almost in disbelief at this point