Waterloo Region Nurse Practitioner Led Clinic

All the 1 star reviews are accurate

But I'm stuck with them so here's 5 stars ... Treat us better !

I have been cared for by this team since 2011, first Cambridge now Kitchener. Sheryl, Coleen and the reception team are amazing. Great care, never rushed and always on time. Thank you for being there for me!

Although the nurses are all good at this clinic…good luck ever getting the clinic to answer a phone much less get an appointment in a timely manner even when a patient is nearing the end of their lives. The receptionists are likely the biggest part of the problem not having the ability to determine when a patient needs immediate help and also misplacing documents . More training needed there or new receptionists that know what they are doing. They have obviously taken on too many patients when they never pick up a phone and the only message you can leave is to cancel an appointment. People are suffering because of this almost non existent health care. They will tell you they can do home visits also but good luck getting one in a hurry. Too late for us…my mother has passed.

Too many things to be disappointed by. The main bad thing is just feeling like they don't care about you or your children. Like many family doctors here, they're just there to collect a paycheck. They promote so much "same day appointments" but when my wife called about having a potential miscarriage and was simply looking for an ultrasound requisition, they told her they couldn't see her for a few weeks. When my son potentially broke his arm and I was looking for an x ray, they said they couldn't see him and to just go to the hospital. I am so disappointed with them. I will say though, it seems like family doctors not caring is something very common here in Canada so this is probably the standard they abide by.
I will say, I like Sheryl, she's nice. I more have had a bad experience with the clinic itself (front desk) and not with Sheryl's expertise.

Sheryl is the best! My wife and son see Sheryl and she's great. If Sheryl is not available, the other NPs are able to fill in nicely. We had also seen Katherine here in the past, who was also excellent.

Sheryl is an incredible nurse practitioner. She genuinely cares for and listens to her patients. She takes time to explain things, answer all of your questions and never makes you feel rushed.
I give her my highest recommendation.

I don't understand why the Google reviews are so low because I absolutely LOVE this clinic. My NP is fantastic. She is always so empathetic and warm towards me and really takes the time to listen and answer all my questions. I never feel rushed and they are always able to get me in; sometimes even on short notice when needed. They see my young daughter as well and she loves going and seeing the sweet and caring nurse Colleen. Honestly I could not recommend this clinic enough. The staff are truly amazing and I am very happy to be a patient here.