Vital Urgent Care Centre Brampton West

If I could, I would give this negative stars. Dr Mohan started his clinic and he was very good at the beginning. Since expanding, his office has shown complete lack of professionalism, diligence to patients or even his promise to care as a doctor. I have called the front desk 10+ times, left 5+ email requests, left multiple website requests as my family doctors are with them. None of them get responses. When I do go in, I have to wait several hours to see a doctor - even though they are my " family doctor". When i do see them, its rushed and non informative or helpful at all. This has become more focused as a money haul as a business rather than a health care professional who puts patients health at first priority. They should be investigated and addressed immediately. Horrible all around. Get new receptionists who are kind and can be able to handle enough to CALL PATIENTS BACK or EMAIL BACK.

Pathetic and terrible. One of the most unorganized clinic I have seen so far. Receptionists never pick up the call. They are full of ego and arrogance. Front desk ladies do not even have the basic attequets. The worst part is if you try to give feedback to the management for their misbehavior, they try to back them up and make you feel as if it was your fault. Their front desk ladies really need some behavioral and organizing lessons. Everytime a worst experience.

The clinic used be really good when Dr.Patel was there. I saw Dr. Rajiv Mohan twice and he is the most pathetic and rude doctor I have ever seen. I don’t even know how did he become a doctor. He has no manners whatsoever how to talk to patients and has no idea what he’s doing. His method of practicing is that he simply refers the patients to someone else or sends them to ER.

I had an appointment at 3.30 . After coming to clinic it was 4.38 n still I was waiting . This is
not acceptable. If they don’t know how long patients can take before me, then they should tell me to come late . Or they can tell me 2 patients before me or 10 before me when I came . Lack in communication is not acceptable as nobody is free . If I need to wait more than 1 hour then what’s the point booking an appointment. We book an appointment to save our time. Please understand.
Thank you .

Still operating like it was under the old system.

They book a waiting room full of patients within 30 minute time slots and everyone has to wait 1hr+ to get into the private room, then another 20 mins for the doctor to see you. (And this is on a weekday.)

The only thing impressive about this place is how amazing the doctor is at rushing you out in 5 minutes.

Dr. Rajiv is my family doctor. He is very knowledgeable and helpful. He takes care of all his patients. I would like to give a shout out to Shama from reception. She is the kindest and most caring person on the team. She always happy to assist and makes all my doctors visits so easy. Thank you so much the unconditional support for my health. I appreciate all the staff at Vital because of their dedication. I would discredit the bad reviews as every walk-in clinic has long wait times. People cannot blame the staff for Ontario government failing us by not providing adequate resources. If, there was more zoning in Brampton for walk-in clinics compared to population. We wouldn’t have huge line ups at doctor’s offices and emergency rooms. I would recommend this clinic to all family and friends. If you’re impatient and aggressive - I would suggest going somewhere else. The staff does not deserve ridicule and harassment for issues out of their control.

Long wait but lovely staff at the clinic! They allow you to register and then come back later if there’s a wait, which is super helpful! Doctors and receptionists are friendly!