Discount Tire

This location is *extremely* busy and I initially had a miscommunication over an issue with some bolt nuts which are mostly related to the Subaru car make because every car has its idiosyncrasies. I got a bit frustrated at first, but Carlos and especially Jacob worked very hard to make it right. Jacob was a magician in fixing the issue!

In the end, they helped me with an issue that other actual shops had quoted me at being a much more serious repair. They saved me a lot of money and worry. In the end, I definitely would trust them and go here again. They are honest and do a great job, even while they are turning out a ton of jobs every day.

My experience at Discount Tire at 8219 Research Blvd was absolutely excellent. Their service reps came out from behind their counter to greet you, and then walk around your vehicle to understand your needs. They are polite and professional. After you sign in, they send you a text that lets you see the status of the job. I arrived 15 minutes before my 9 am appt and by 8:58, they had me checked in and ready to start the job. The store is bright and clean with very comfortable chairs for waiting customers. My car was ready as promised in 45 minutes. One of the best service experience I have had…and this is how to run a business. Thank you Discount Tires!

⚠️ Beware of Unauthorized Work and Misleading Practices at This Discount Tire Location ⚠️

What started as a simple tire replacement for my Tesla turned into a nightmare. The initial experience with the sales rep was fine, but everything went downhill from there.

Upon pickup, the manager convinced me to pay extra for a wheel that would "match" my other three. Instead, they swapped ALL FOUR wheels without permission, replacing my valuable Tesla wheels with cheaper silver ones. Worse, this unauthorized swap triggered multiple brake system warnings in my car.

When I called to resolve the issue, the manager blamed me for the brake problems and refused any refund, claiming the new wheels were now "used." Red flags I missed: they initially tried to sell me four new tires on my 2023 Tesla with only 11k miles.

I've contacted corporate and hope for resolution. The second person I spoke to there was helpful, unlike the store manager. I'll update this review if the situation improves.

Avoid this location if you value your time and money. They seem more interested in upselling than providing honest service. I've added photos of the warnings and the unwanted wheels as proof.

(I'll update this review if Discount Tire resolves this fully without further action on my part.)

No accountability, sloppy service.... I went there to get tires mounted. There were about 8 people before me. I mostly waited outside on a bench. I was watching my tires being worked on, and then I got a text stating my car was ready for pickup. I could see there were still at least 2 tires not even mounted yet, but I went in anyway in anticipation that they would be pulling out my car and then come call my name and hand me my keys. That never happened. I waited 10 minutes and then I noticed my car was nowhere in sight, and I went and asked about it. The "Senior such and such" - no manager on duty this day was handed me ,y key out of the pouch behind him and told me my car was probably parked in the back. So I guess it's up to me to locate and retrieve my car. I walked out back - no car. I went back in and "Senior whatever they like to name themselves guy" told me it was probably across the street or in the adjacent lot. They finally located my car but that's not all. This is not the biggest deal even though it is bumbling idiocy - the reason I am writing this review is because the "senior blahblahblah guy" tried to Gaslight me twice which really pisses me off !! Don't stand there and tell me (TWICE BTW) that they called my name when I walked inside the moment I got the text saying it was ready - and the car was still up in the air with not all the wheels on it yet. Therefore they had NOT pulled it out and there is no way they would have called my name to give me the keys or tell me it is ready. DO NOT BLAME THE CUSTOMER WHEN YOU ARE WRONG!!! OR ELSE YOU WILL GET REVIEWS LIKE THIS. I don't like to argue with people who are trying to gaslight me and tell me something was MY fault in front of a room full of people when it was actually THEIR fault. I don't write reviews often, but Discount Tire "Senior Cornholio" Needs to just say sorry instead of blaming the customer for their own shortcomings. Now please excuse me while I go post this on the other review site.

How do they do it? The service is outstanding, even when the store is packed. Some of the friendliest and most helpful gentlemen around. Truly a relic to see this kind of service these days. Bravo to Discount Tire for your incredible hiring and training.

David was very helpful and understood that we needed help with our flat tire over the phone and when we got there Jose immediately came and assisted us and got us what we needed right away even though they scammed us for 2 new tires at least they were quick with us and gave us a time frame of an hour they got us in and out within 20 mins. Also the water boy in the corner was really nice, quick, and even cute would come to this location again.

Primo service. I scheduled online, arrived 15 minutes early and they were done installing my 4 new tires in about 25 minutes. Really good communication and customer service in a world where that’s hard to find these days.